Overview of role
To provide an administrative function to the ward area, supporting nursing and medical staff in the smooth day-to-day running of the ward area.
Meet and greet visitors and patients.
Primary Duties and Responsibilities
Admissions and Communication
Meet and greet patients and visitors.
Keep open communication with the nurse in charge on a daily basis.
Deal with all telephone calls to the department in a professional and efficient manner and ensure all calls are directed to the relevant people capable of dealing with the enquiry.
Collect admissions from reception when requested.
Ensure all admissions to department are entered on iSoft.
Ensure iSoft accurately reflects patient details and liaise with admissions in relation to bed availability.
Liaise with nursing administration as required.
When necessary arrange tests outside Aut Even and arrange appropriate mode of transport for patient in consultation with nursing or medical staff.
When necessary arrange transfer of patients to other departments or hospitals, ensure all appropriate information is photocopied to accompany patient.
Organise clinic appointments, G.P appointments where necessary.
Encourage patient to complete patient satisfaction/feedback forms.
Medical Chart Management
Ensure day-to-day maintenance of patient medical notes, including follow-up on reports and filing of all test results in the patient's chart.
Manage the charts of LA's via theatre.
Ensure that medical notes, investigation reports, and X-rays pertaining to patients are available at all times, including X-ray films if required for surgery.
Ensure patient identification details are correct and up to date.
Maintain patient confidentiality in respect of held records, in accordance with hospital policy.
Retrieve notes and X-rays to/from other departments within the hospital.
Prepare notes of patients going to other hospital departments or referring hospitals, as directed by the nurse in charge and in accordance with policy.
Retrieve patient's blood results from the system when requested by medical staff.
Ensure all x-ray results, nursing and drug administration kardex are filed in patient's chart following discharge and prior to collection by accounts department.
Upon discharge return x-rays to x-ray department for filing.
Ensure discharge letters or notes are distributed in a timely manner and filed accordingly.
Office Management Duties
Ward reception duties, organisation of non-clinical areas, e.g., nurses' station.
Maintain an adequate stationary supply for use within the clinical area by the multidisciplinary team.
Ensure that requests for photocopying etc. are met in a timely manner and are complete.
Distribute post and redirect mail as necessary.
Ensure fortnightly payroll timesheets are completed, legible and approved by the CNMII in line with payroll deadlines.
Ensure theatre lists are up to date and available at all times to clinical staff.
Offer administration support to the CNMII or deputy as requested around clinic audits.
Complete all administration duties as requested including typing, photocopying and faxing.
Discharge patients on computer system.
Patient Interaction
On occasion the ward clerk may be required to assist in the transportation of a patient or accompany a patient to another healthcare facility.
Personnel / General
Follow uniform policy reference.
Throughout the working day or week there may be a requirement to work in other areas of the hospital in line with patient requirements as requested by line manager/deputy or nurse management.
Staff must produce satisfactory documentary evidence of all training and experience claimed by them, if required by the organisation.
Respect the organisational values of the hospital.
Qualifications & Experience
Qualifications
Hold a relevant third-level qualification or equivalent.
Experience
Knowledge of general office procedures is essential.
Minimum of two years relevant work experience.
Job Specific Competencies and Knowledge
Excellent administrative and organisational skills.
Personal Competencies
Excellent interpersonal skills and the ability to communicate effectively with management, consultant staff, staff, patients, public and outside agencies.
Equal Opportunity Statement and Benefits
UPMC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Compensation
– Competitive pay for the work employees do – base pay, performance-related pay and premium pay where applicable.
Benefits
– Fully paid maternity and paternity leave for new parents.
Competitive pension plan, company-funded death in service benefit x 3 times.
Critical illness cover for all employees up to the age of 66.
Performance and Recognition
– Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
Work-Life Balance
– Enhanced annual leave up to a maximum of 27 days.
Flexible working opportunities to support you to work around external family commitments.
Development and Career Opportunities
– Opportunities for each employee to reach their career goals through continued learning and/or advancement.
About UPMC
UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that's close to home.
Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education.
UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division – an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia.
UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since ****.
UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny.
Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo.
UPMC has also established a nationwide Concussion Network.
UPMC's Global Technology Operation Centre is based in Kilkenny.
#J-*****-Ljbffr