DEPARTMENT: ACCOMMODATION SERVICES
RESPONSIBLE TO: DEPUTY GM /GENERAL MANAGER
LOCATION: HOTEL BALLINA, DUBLIN ROAD, BALLINA
JOB DESCRIPTION: TO ASSUME FULL RESPONSIBILITY FOR THE MONITORING AND SUPERVISION OF ALL OPERATIONS WITHIN THE ACCOMMODATION SERVICES DEPARTMENT. TO ENSURE THAT THE HIGHEST STANDARDS OF OPERATION ARE IMPLEMENTED AND MAINTAINED. TO EFFECTIVELY AND EFFICEINTLY MANAGER THE ACCOMMODATION DEPARTMENT. TO ENSURE THAT THE DEPARTMENT IS ADEQUATELY STAFFED AND MANAGED AT ALL TIMES.
Duties Include:
O To implement and maintain the highest standard operating procedures for Accommodation Service areas.
O To ensure a high standard of personal hygiene and adherence to uniform policy including the wearing of name badge.
O To oversee the work of all Accommodation Personnel ensuring they carry out all their duties to the required standard using correct procedures as details in the Accommodation Services Department SOP.
O To carryout duties when required to include the making of guest rooms of a minimum of 5 outside of the summer months.
O To be fully aware of all policies as detailed in the staff handbook.
O To ensure covid cleaning/duty lists are prepared and allocated to accommodation assistants every morning.
O To ensure assigned rooms, bathrooms, corridor areas, balcony areas and public areas are cleaned to the highest standards, using only the approved chemicals / cleaning materials and equipment, and ensuring stocks of bathroom and bedroom items are replenished where necessary and to the correct standard as detailed in the Accommodation Services Department SOP.
O To monitor the cleanliness of all public areas in the hotel including the Nephin Suite and Staff facilities and to assign cleaning duties where necessary.
O To ensure all employees receive adequate training during and on commencement of employment following a structured training plan and that all new employees attend induction.
O To compile weekly rosters and check daily ensuring adequate cover in line with business levels.
O To complete/sign weekly timesheets for payroll in a timely fashion if required
O To ensure that all departmental personnel including supervisors adhere to the Sign in & Sign Out procedures daily.
O To assist in the preparation of budgets and controls appropriate to maximise profitability an all areas of the department.
O To communicate with the Deputy GM on a regular basis regarding staffing levels and recruitment requirements.
O To assist with meeting room set-up and services when required.
O To forecast wages cost on a weekly basis by Wednesday at 12noon in your areas of responsibility to ensure that they are in accordance with budgeted wage percentages and to take appropriate action when forecasts are over budget.
O To ensure that our legal responsibilities regarding the taking and recording of personnel break times and that any such breaks are taken in line with business levels and signed off.
O To ensure adequate communication with reception on a regular basis in relation to early/late departures, VIP arrivals, special requirements etc.
O To monitor linen stock and supply daily and to order directly when appropriate to do so.
O To allocate the duty of ordering and collection of supplies necessary for the effective and efficient operation of the department daily.
O To ensure a monthly stocktake and sent to GM & Accounts
O To ensure that all cleaning programmes are adhered to.
O To ensure that the bedroom corridors are free from obstruction or clutter.
O To maintain the training programme for all new and existing employees.
O To assume full responsibility for the day-to-day maintenance of the department. In instances where professional expertise is required, to report the issue to the Maintenance Manager.
O To participate in all training programmes that you are scheduled for you and your team.
O Attend Management meetings as requested.
O To ensure lost and found property is secured and recorded following the procedures detailed in the departmental SOP.
O To ensure the removal of food & beverage service items including crockery, glassware to the kitchen.
O To assume full responsible for ensuring that all staff are given all start up documents i.e., Contract of Employment, Employee Handbook, Job Description etc. available from the deputy GM and that these documents are returned by the staff member along with legal requirements such as Passport, GNIB etc... (In the case of international employees) to the Deputy GM prior to commencement.
O To ensure storage presses, linen room and staff changing rooms are maintained regularly.
O To ensure that turndown and / or VIP service is being carried out and supervised if requested.
O As a member of the Management Team, you must be willing to carry out duties outside of your department if called upon to do so this includes covering Duty Management shifts when required.
O When required, to carry out job chats and performance appraisals.
O To deal with all staff queries on a day-to-day basis and refer to HR only when necessary.
O To inform the HR Manager/GM of any issues relating to staff and be involved in disciplinary action where necessary.
O To ensure all staff have been trained in complaint handling and that complaints are dealt with in a courteous and sympathetic fashion and reported to Deputy/General Manager if necessary.
O To promote hotel facilities, ensuring all your staff are trained to promote sales within the hotel.
O To ensure that all staff consume foodstuffs within the designated staff dining area only.
O To work towards achieving high hotel inspection results from AA, RAC, Excellence in Tourism and any other such bodies.
Health & Safety
O To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto.
O To ensure that adequate steps are taken to ensure the health and safety of yourself, your fellow employees, hotel guests and any other persons on the premises.
O To maintain all work areas in a presentable, tidy, and safe conditional at all times and to immediately report potential hazard, loss or damage to the General Manager.
O To be aware of the identity of trained first-aid personnel on the premises and the location of departmental first aid box.
O To observe all safety rules and procedures, including those laid down in the Health & Safety Statement.
O To carry out and promote fire and accident/other safety drills as directed by the hotel safety officer.
O To carry out Health & Safety training and re-training with employees and to participate in all Health and Safety training scheduled for you and your departmental personnel.
O To be an active member the Health & Safety Committee and to ensure the attendance of you departments safety representative at all H & S monthly meetings.
O To immediately inform Management if you or any or your departmental personnel are involved in any accident or incident within the hotel or its grounds or if you are witness to an accident or incident involving a third party.
Flexibility/Inter-changeability
O To be flexible and co-operative in the workplace to ensure the smooth and successful operation of the hotel.
O Flexibility within each job category/functional area will be required by the company and full inter-changeability between departments will be required.
O Dependent on business levels within the hotel, you will be required to assist with duties as directed by Management. These duties may include assistance in duties/operations in all areas of the hotel and/or its operation.
What we can Offer you:
* Company-funded educational programmes
* Opportunity for internal career growth, progression & promotion
* Advanced online training programs through our e-learning personal development platform
* Access to GN Employee Assistance & Wellbeing Program
* Recruitment bonus through our GN refer-a-friend scheme
* Excellent Employee Recognition Programme
* Employee Social Events
* Industry-leading complimentary meals on duty
* Attractive 20% Employee discount on bar & restaurant food
* Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.
* Bike to work scheme
* Xmas savings club
* On site parking
* Uniform provided.