Overview
Part time - Patient Service Representative (up to 20 hours). Part time roles, working remotely. Shift pattern: every Monday, full shift. Lines are open between 12pm-12pm, Monday to Friday. MUST BE AVAILABLE FOR FULL TIME TRAINING.
Responsibilities
* Receiving inbound calls from patients looking to schedule physician appointments
* Connecting patients, providers and caregivers to the right care, at the right time, in the right place, resulting in an exceptional experience and outcome for patients and providers.
* Verifying and reviewing patient insurance coverage and benefit eligibility
* Resolving patient requests efficiently
* Accurately entering patient data into multiple systems
Qualifications
* Exceptional customer service skills
* Empathy and the ability to soothe anxious callers
* Previous customer service experience (face to face or contact centre)
* Excellent communication skills, both written and verbal
* Fluent English and the ability to relay information to callers in an easily understood manner
* Ability to multitask
* Computer literacy and ability to learn new systems
* Adaptability to changes in processes and procedures
Requirements
* Job Types: Part-time, Permanent
Benefits
* Employee assistance program
* Gym membership
* On-site parking
* Store discount
* Wellness program
Application question: Do you have fixed line broadband, with speeds above 20mbps download?
Experience
* call centre environment: 1 year (preferred)
* customer service: 1 year (required)
Work authorisation
* Ireland (required)
Work Location
Remote
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