Have you heard the news? Leonardo Hotels are arriving in Bristol for the first time! The newly built Leonardo Hotel Bristol Glassfields will offer 197 stylish bedrooms, completed with Leonardo DREAM beds, an exclusively designed mattress and modern ensuite bathrooms. Not to mention the Hotel will be BREEAM certified!
As a result we are now looking for an enthusiastic, genuine, and friendly Guest Service Staff - Nights Member who wants to contribute to our guests having a happy and memorable stay with us.
Your responsibilities will be:
* Handle guests incidents, complaints and coordinate service recovery where required in conjunction with the Manager.
* Cleaning of all areas of front and back of house as well as some outdoor areas.
* Identifying, communicating all issues (maintenance, equipment, etc)
* Following company control procedures in accordance with the internal audit requirements.
* Confidently know all emergency procedures, full knowledge of the fire manual.
* Working in partnership with the Night Manager to ensure all Nights Department objectives are fulfilled.
* Close daily business and secure property
* Prepare hotel for new day – Particular attention to detail on cleanliness and presentation is vital.
* Aid all departments while on shift – knowledge of bar & restaurant would be beneficial.
Some of the great benefits of working for us include:
* Earn thousands by referring a friend to work with us
* Stay at one of ourLeonardo Hotels UK for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too
* Company Pension Scheme, Life assurance & Wellbeing support
* 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days (we even offer Wedding Leave too)
* The opportunity to work for a well-respected brand where people development is at the heart of our culture
* An array of learning courses in which you can attend - the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future
* Leo Points – earn performance based points and use them towards that desired product you've been meaning to buy or hey even that well deserved day off!!
* Employee of the month earning you a little bonus and fame for that entire month.
* Flexible working hours- shift working is what we do but not split shifts – we want you to have a work-life balance too
* Meals on duty
* Monthly / Quarterly engagement activities - we like to have fun while working hard
* Annual Charity Event Day- we help and support our communities
* Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scenery, we can help you to move and provide relocation support
Experience we are looking for:
* Must have previous experience in a similar role and demonstrated business / industry awareness.
* Possess a high standard of customer service delivery skills.
* Be standards driven and detail-orientated with the ability to organise and plan ahead.
* Must possess excellent communication and interpersonal skills.
* Should have previous experience with Micros/Opera.
Why come and work for us
To receive practical training, development and progression within a dynamic and rapidly expanding company. If you want a career in Hospitality then look no further, we have great programs to support your development towards a long and successful career.
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!
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