Job Overview The Technical Services Team Lead role involves overseeing the establishment and maintenance of best practices in provisioning devices for colleagues. This position requires strong technical expertise, leadership skills, and excellent communication abilities. Main Responsibilities: 1. Provide 2nd line IT support to PTSB users and vendors, both in person and remotely. 2. Troubleshoot hardware, software, connectivity user issues effectively, 3. Built engineer role integral to delivering high-quality service to all colleagues across the organization.