Operational Excellence Manager Job
The ideal candidate will have a strong background in hotel operations and excellent leadership skills. This role requires a high level of organization and the ability to work well under pressure.
Key Responsibilities:
1. Oversee daily hotel operations across Front Office, Housekeeping, and Food and Beverage departments.
2. Act as the senior manager on duty, ensuring smooth and efficient service during all shifts.
3. Handle guest enquiries, complaints, and special requests promptly and professionally.
4. Support the team in achieving operational targets, Key Performance Indicators (KPIs), and exceptional customer service.
Requirements:
* Proven experience in a supervisory or management role within the hospitality sector.
* Strong leadership and team management skills.
* Excellent customer service and problem-solving abilities.
Benefits:
This is an exciting opportunity for a highly motivated individual to take on a key role within our hotel. The successful candidate will be rewarded with a competitive salary and opportunities for professional growth and development.