Role: German - speaking customer service agent Location: Dublin Salary:€34200 (incl LA) + bonus + relocation package (up to €800) Benefits (after one year in the company): Pension, education assistance, disability benefit, employee discounts, bike to work scheme, annual leave, maternity / paternity leave, subsidized healthcare. Work hrs: Mon Fri Onsite training(circa 2 months) Hybrid model:Min 1 week per month onsite, subject to change at some stage in the future to fully onsite Responsibilities: Provide excellent customer service by promptly responding to customer inquiries via phone, email, and chat Assist customers with product information, placing orders, and resolving any issues or complaints Process customer returns and exchanges, ensuring a seamless experience for our customers Maintain accurate records of customer interactions and transactions in the CRM system Collaborate with other departments, such as sales and shipping, to ensure timely and efficient resolution of customer inquiries Stay up-to-date with product knowledge and industry trends to better assist customers Requirements: Fluent in German and English Excellent verbal and written communication skills Strong problem-solving skills and the ability to handle irate or difficult customers Detail-oriented and able to efficiently manage multiple tasks and prioritize workload Ability to work in a team-oriented environment and contribute to a positive and supportive work culture Skills: Customer Skills Administrative Duties fluent German