Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi.Team/Role OverviewThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. What you will do:Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standardsProvide coaching and support to team and serve a point of contact for esclationsDevelop and maintain client portfolio through regular calls and face to face interaction, as neededInform clients about problems (system failures, market issues) and provide regular resolution updatesAdvise on and advocate the implementation of process improvement and reengineering to improve client experienceMaintain knowledge of new market and regulatory requirements affecting client portfolio/baseEscalate customer feedback, processing delays and errors appropriatelyConduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessaryComplete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environmentParticipate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiativesWhat we'll need from youCustomer service experience within a financial institution.German or Italian speaking is an advantageDemonstrated project management and organizational skills to prioritize multiple tasksProven self-reliance and accountability and ability to manage riskConsistently demonstrate clear and concise written and verbal communication with ability to influence stakeholdersProven investigative and analytical skillsConsistently deliver high-quality customer service with focus on building client relationships and achieving quality resultsWhat we can offer youBy joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.LI-LC1-Job Family Group:Customer Service-Job Family:Institutional Customer Service-Time Type:Full time-Most Relevant SkillsPlease see the requirements listed above.-Other Relevant SkillsFor complementary skills, please see above and/or contact the recruiter.-Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.