Job Title: Retail Operations Manager
Overview: We are seeking an experienced and dynamic Retail Operations Manager to oversee the day-to-day operations of our retail store. The successful candidate will have a proven track record in leadership, customer service, and team management.
Main Responsibilities:
* To ensure the smooth running of the store, including managing cashiers, handling customer queries, and maintaining high standards of customer care.
* To open and close the store, ensuring all necessary tasks are completed and procedures are followed.
* To maintain accurate records, including timekeeping and attendance, and perform other administrative duties as required.
* To assist with the induction, training, and development of new staff members.
* To contribute to the development of effective business strategies and plans.
Requirements:
* A minimum of 2+ years experience in a supervisory or management role in a retail environment.
* Strong leadership, communication, and interpersonal skills.
* Ability to work effectively in a fast-paced environment and prioritize tasks accordingly.
* Excellent customer service skills and a passion for delivering high levels of service.
* Strong organizational and problem-solving skills.
Benefits:
* Competitive salary and benefits package.
* Opportunities for career progression and professional development.
* Flexible working hours and a positive work-life balance.
* A supportive and collaborative team environment.
About Us:
We are a dynamic and forward-thinking organization dedicated to providing excellent customer service and exceeding customer expectations. We offer a challenging and rewarding work environment with opportunities for growth and development.