Customer service experience leader

Hotel Duty Manager

As a highly skilled and experienced Duty Manager, you will play a key role in ensuring the smooth operation of our hotel. You will be responsible for managing the day-to-day activities across all departments, acting as the main point of contact for both guests and staff.


The successful candidate will have excellent leadership skills, with the ability to remain calm under pressure and make effective decisions quickly. You will also possess strong communication skills, with the ability to effectively manage conflicts and resolve issues efficiently.


We are looking for someone who is able to work independently as well as part of a team, with flexibility to work shifts, weekends, and holidays. Proficiency in hotel management systems would be advantageous but not essential.


* To ensure all guests receive a genuine welcome on arrival from all departmental personnel
* To empower employees to make on-the-spot guest satisfaction decisions To handle guest queries promptly & efficiently Ensure accurate up-dating & maintenance Of Guest profiles All checklist sheets shall Be complied With, Completed As Per agreed standard And Hotel procedures On Liaise wiht All hods Staffing level assisted Build Standard Is Followed Up. ‍
* To patrol The building at regular interval Pay particular attention cleaning inside Outside obstructions fire exits Must Fre From obstruction Proper Working order Take control Lead team Event fire alarm Scenario Present around Building During lobby peak checkin Out time Lunchtime In Around Lobby Restaurant Banqueting Tea/Coffee times Attend Daily Team Brief Meeting Days Business Covered feedback No Compliance handover System VIPs Complaints Special Requests Function business AOB Managing keys Requisitions Outside store hours Documentation completed Spot Check Guest Bedrooms Public areas Maintained According standards Handle Compliants Calm Organised Discreet Manner Complete service recovery Time Get Involved Conduct Training Duties Management Document Compile Recorded Stored Conduct Showarounds Booking Guests Hotels When Needed