Overview
Job Title: Customer Service Agent
Company: Swissport
Location: Dublin Airport
Hours: Minimum 30 hours per week, between Monday – Sunday (shift work)
Salary: 16.49
About the company: Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
About the Role: As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.
Responsibilities
* Greet passengers and provide friendly, professional assistance throughout their journey.
* Assist passengers with check-in procedures, luggage handling, and boarding processes.
* Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
* Ensure compliance with airline and airport regulations, including security and safety protocols.
* Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
* Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
* Perform administrative tasks, including data entry, documentation, and reporting as required.
Qualifications
* Prior experience in customer service, hospitality, or related fields is advantageous.
* Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
* Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
* Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
* Demonstrated problem-solving abilities and a proactive approach to resolving issues.
* Attention to detail and accuracy in handling passenger information and documentation.
Benefits
* Access to Employee Assistance Programme and wellness initiatives.
* Comprehensive training and development programmes.
* Free onsite parking whilst at work
* Employee discounts on travel and retail products.
* Retirement savings plan with employer contributions.
* Career advancement opportunities within the aviation industry.
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
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