Client Care Coordinator Location: Sandyford Job Type: Full-time, Permanent Salary: €35,000-€40,000 (depending on experience) Join a Team That Truly Makes a Difference Heritage Homecare provides premium home care services and has been recognised as a Great Place to Work by our own employees.
We believe outstanding care is built on a supported, motivated team - which is why our people always come first.
Due to continued growth, we are now seeking a motivated Client Care Coordinator to join our team.
This role will be based in our South Dublin office.
If you are excited about the prospect of making a real difference in people's lives and being part of an established healthcare company, this is your opportunity.
This is a permanent, full-time position, with core working hours of 9:00am - 5:00pm, Monday to Friday.
About Us Established in ****, Heritage Homecare is a Nurse managed Homecare Company providing services to the Elderly in South Dublin.
We are a trusted HSE approved provider with a growing private client base and established offices in both Dun Laoghaire and Sandyford.
As part of the Virtue Integrated Care Group, we offer a stable, supportive, and values-driven work environment where our people are our priority.
What You'll Be Doing As a Client Care Coordinator, you will be responsible for scheduling carer visits and ensuring that client care plans are delivered smoothly and efficiently.
Working as part of the scheduling team, you'll match carers to clients, manage daily rotas, handle last-minute changes, and provide administrative support to keep everything running on track.
Key responsibilities include: Coordinating daily and weekly rotas for carers in the community Matching carers with clients based on suitability, location, and availability Managing changes to schedules due to sick leave, holidays, or emergencies Building strong working relationships with carers to support consistent rosters Using specialist rostering software to plan resources effectively Communicating with clients and families to manage expectations and resolve queries Monitoring carer visits using the Carer App and updating as needed Working with Care and Quality Managers to align client and carer needs Participating in team meetings and contributing to wider office operations Occasionally participating in the back-up on-call rota after training Why Join Heritage?
Competitive salary: €35,000-€40,000 depending on experience paid twice monthly.
Monday to Friday, 9:00 am - 5:00 pm schedule 22 days paid annual leave Enjoy an extra day of annual leave on your birthday One remote working day per week (following a probationary period; terms apply) Free on-site parking Employee Assistance Programme Bike to work Scheme Comprehensive induction and ongoing support Funding for relevant professional development Career advancement opportunities within the Virtue Integrated Care Group Supportive, collaborative, and mission-driven team culture Essential: At least 1 year in a busy office environment 6-12 months' experience in scheduling or rostering (ideally in homecare or a similar setting) Excellent spoken and written English Strong telephone and interpersonal communication skills Confident using IT systems, with the ability to learn new tools quickly A proactive and practical approach to problem-solving and decision-making Desirable: Experience in homecare, healthcare, or community care sectors Understanding of client/carer matching and the importance of continuity of care A positive, resilient attitude and a solutions-focused mindset INDDUN