An exciting new opportunity presents itself here in the Aloft Dublin City Hotel as we expand our management team. We are on the lookout for a flexible Senior Duty Manager to join our growing team.
Reporting to the General Manager, the Senior Duty Manager will oversee the running of key functions in the hotel and will be flexible to cover mainly evening shifts.
Located in the heart of The Liberties, Aloft Dublin City is one of Dublin's uniquely styled hotels. We are delighted to open applications for a Senior Duty Manager. Our hotel consists of 202 bedrooms, our Liberties Conference Suite, a gymnasium, F&B outlets together with our on-site Gastro Pub. Tenters is a true Dublin Gastro Pub nestled in one of the oldest areas of Dublin. The Liberties is full of history and bursting with character. Tenters offers a wide range of own products that are a firm favourite with locals. Our cocktail bar, W XYZ is located on the 7th floor, complete with floor to ceiling windows boasting the best panoramic views of the entire city.
A member of the World's largest hotel provider, Marriott, here in Aloft we 'move to our own beat' & value everyone's contribution and love our people to have their own style. 'Different by Design' is key to the Aloft Brand and what makes working in this environment exciting. The great benefits for the hotel are the top line Marriott supports available, extensive opportunities for training and development in addition to the worldwide employee discount rates.
Key Duties and Responsibilities include the following:
* Lead Daily Hotel Operations:
Provide dynamic oversight of all hotel functions, proactively supporting departments to ensure seamless operations and exceptional guest experiences.
* Cross-Departmental Coordination:
Foster effective collaboration and communication across all teams, leveraging comprehensive knowledge of hotel operations to drive efficiency and service excellence.
* Crisis & Issue Management:
Respond swiftly and decisively to emergencies, maintenance concerns, and guest issues, ensuring prompt resolution and minimal disruption to guests and staff.
* Team Leadership & Support:
Inspire, mentor, and guide team members, upholding hotel policies and cultivating a culture of outstanding service and professionalism.
* Staff Training & Development:
Oversee and deliver training initiatives that empower staff to excel in their roles, supporting ongoing professional growth.
* Event & Group Coordination:
Direct the execution of events, conferences, and group bookings, ensuring every detail aligns with guest expectations and hotel standards.
* Compliance & Quality Assurance:
Ensure the hotel consistently meets and exceeds all health, safety, and quality benchmarks, maintaining a safe and welcoming environment for guests and staff.
Your experience & skills:
* 2-3 years of experience in a similar hotel operations or duty management role
* HACCP training required
* First Aid training preferred
* Excellent leadership and communication skills
* Ability to multitask, prioritise and take initiative during busy periods
* Proficient in OPERA in addition to other Front Office systems
* Available to work late shifts as required from the hours (
14:30 to 23:00)
* Fluent in English (Spoken and written)
* Additional languages beneficial
Benefits include:
* Extensive in-house training and development opportunities.
* Extensive online Marriott training.
* Meals on duty.
* Uniform provided.
* Complimentary hotel gymnasium access.
* Recognition programme (Leader of the Quarter)
* EAP, Employee Assistance Programme.
* Marriott International hotel travel discounts
If this sounds like an opportunity too good to miss, get in touch without delay. We look forward to hearing from you
Skills:
Communication skills Front Office Systems Guest Experience Hotel Operations Team management Conflict Resolution Service Delivery
Benefits:
Extensive in-house training Employee Recognition Programmes Training and Development Complimentary gym usage Marriott Worldwide Hotel discounts Staff meals on duty Uniforms provided