Senior Payments Business Analyst, Change Team, Payment & Card Products, Products Retail
Location/Office Policy: Central Park, Leopardstown/ Hybrid
What Is The Role
This role offers a unique opportunity for someone who enjoys working at the intersection of business, technology and regulation in a fast‑paced environment. As a Senior Business analyst, you will be involved in ensuring that each change is aligned to AIB’s payment strategy and be involved in shaping digital solutions that yield real value for both customers and the bank. You will be expected to analyse complex issues, understand business challenges and drive ‘As Is’ and ‘To Be’ process design to deliver solutions that align to current and future business needs.
This role demands strong analytical capability, confident stakeholder engagement, and the ability to operate independently in an Agile‑focused environment.
Key Accountabilities
Own and progress end‑to‑end delivery of payments change (strategic, regulatory and remedial), from initiation through to implementation and benefits realisation.
Analyse current (‘as‑is’) payments journeys and design ‘to‑be’ processes, ensuring customer outcomes, operational viability and control requirements are met.
Partner with Technology and service providers to translate requirements into workable solutions, managing dependencies, scope, assumptions and change impacts.
Lead and coordinate change governance, including preparation of materials for project forums/steerco, RAID management, and timely status reporting.
Build strong relationships across Payments, Product, Operations, Risk, Compliance and Technology, influencing decisions and simplifying complexity to deliver outcomes.
What You Will Bring
5–6 years of business analysis experience with the ability to translate complex problems into structured solutions.
Relevant experience in payments and transaction banking with knowledge of Low and High Value Payments, Cross Border Payments and key regulations such as SEPA, Instant Payments, PSD2, etc. Relevant professional qualification would be advantageous.
Proven ability to work independently, adapt to shifting priorities, and drive clarity in ambiguous situations.
Strong analytical mindset with the ability to assess impacts, identify risks and manage dependencies.
Strong, concise, accurate and effective written and oral communications; able to coordinate with individuals at all levels of AIB.
Highly organised, detail‑oriented and self‑motivated with the ability to manage multiple tasks in a fast‑paced environment.
Experience in problem solving and change management across multiple functional areas with the ability to drive decision making.
Why Work For AIB
We are committed to offering our colleagues choice and flexibility in how we work and live, with a hybrid working model that enables a balance between working from home and the designated office, subject to role and business requirements.
Benefits
Market leading Pension Scheme
Healthcare Scheme
Variable Pay
Employee Assistance Programme
Family leave options
Two volunteer days per year
Key Capabilities
Behavioural Capabilities
Customer First – puts the customer at the heart of what we do across the organisation.
Vision & Purpose Led – influences with energy and optimism for the future.
Collaborates – develops connections that enable successful outcomes.
Technical Capabilities
Negotiation and Influence – engages in discussion to reach an agreement and create outcomes.
Stakeholder Management – cultivates and maintains business relationships, partnerships and alliances internally, externally and virtually with key stakeholders.
If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to contact the Recruiter for this role, megan.x.gordon@aib.ie, for a conversation.
AIB is an equal opportunities employer and we are the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. For accommodation requests, please email the Talent Acquisition team at careers@aib.ie.
Disclaimer
Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and, where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.
Closing Date: 27th May 2026
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