The CompanyHour Passion is a retail brand of the Swatch Group, the world leader in the watch industry which the opportunity to work in a demanding and dynamic environment. Specializing in the multi-brand sale of watches and jewellery, Hour Passion inspires a discerning, international clientele with innovative concepts and excellent customer service. Since 2004, the brand has established itself in the largest international airports and outlets villages in Europe and Asia, where it offers a unique shopping experience in the field of watches.Job DescriptionObjectives:To provide exceptional levels of customer service to all customers. Merchandise, promote and sale of all products to end consumers. Meeting all sales targets and Boutique objectives.Key Tasks:SalesGreet and serve all customers providing a friendly service and delivering a full and memorable experienceEnsure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessaryEnsure good knowledge of all functions of watches and other productsProvide reliable information to customers in all matters relating to sales and customer serviceHelp display merchandise as directedContribute to the store reaching its monthly, quarterly and annual sales targetsDeliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the BoutiqueSecurityAssist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and proceduresMaintain/build a general awareness of products and security hot spotsFollow Company policy and procedures for opening/closing the storeMaintain correct processing of all deliveriesCash Handling/Payment TransactionsAll transactions to be handled in a responsible and secure wayTill functions, cashing up, payments and general dutiesDealing with, and handling of, cash, credits cards and international currencyCare of the StoreEnsure the store is kept clean and presentable at all timesBack of house and shop floor are both just as importantHealth and Safety awareGood Visual Merchandising standardsCommunicationAdhere to company policies and regulationsAttend briefing sessions as directed by your line managerCan present, and conduct, themselves in a professional manner to both customers and colleaguesCan deal with international customers and familiar with their customs and cultureCan communicate clearly to consumers and colleaguesProduct KnowledgeAttend regular training daysTake responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructionsBe able to deliver good product knowledge to our customersOtherTo undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line managerEssentialExperience in the Retail Industry at a sales advisor levelPreferably from a watch/jewellery, or prestige retail backgroundMust have an understanding of luxury retailMust enjoy their work and have a natural passion for watches in general, or selling in a luxury retailerBe accommodating to shifts, longer trading hours and staying late for VIP's etcHave experience dealing with international customersAbility to communicate in other languages including Mandarin / ArabicProfileThis is a description of the job as it is at present. It is the practice of The Swatch Group (UK) Ltd to periodically examine employees' job descriptions and to update them to ensure that they relate to the job as then being performed, or to incorporate whatever changes are being proposed. This procedure is normally carried out through discussion between the post holder and line manager/HR Manager at your annual appraisal.Job Location:Unit 46a Nurney Road, Kildare Village, R51 R265 E QU London, IrelandCompany Address:The Swatch Group Ireland a branch of the Swatch Group (UK) Ltd. Suite Lord Edward Street IE-Dublin 2 Ireland