My client is seeking a strategic and service focused Operations Director to lead and optimise their operations. The role oversees operations, field service engineers and project installation. The ideal candidate has a strong background in operational management, team leadership, and performance improvements, with a customer-focused approach. Client Details A commercial and industrial equipment supplier to a range of sectors that is people and team focused. Description As Operations Director, you will play a pivotal role in shaping and delivering exceptional service across our organisation. You'll lead a broad portfolio of critical functions-including field service management, customer contact centres, warehouse operations, and project installations-ensuring seamless coordination and operational excellence. You'll manage a diverse team of service managers, in-field engineers, call centre staff, and warehouse personnel, fostering collaboration and accountability across departments. Your focus will be on enhancing service delivery, driving customer satisfaction, and implementing efficient inventory and prodyct delivery strategies. You'll also lead the successful delivery of complex project installations-coordinating resources, managing timelines, and ensuring projects are delivered on time, on budget, and to the highest standards. Working closely with the CEO, you'll shape and manage operational budgets, monitor key performance indicators, and implement cost-effective strategies that maintain quality and service excellence. You'll ensure compliance through regular audits, reporting, and risk assessments. This is a role for a strategic, hands-on leader who thrives in a fast-paced, customer-driven environment. You'll inspire cross-functional teams, mentor managers, and build a high-performance culture rooted in agility, responsibility, and continuous improvement. Using data-driven insights, you'll identify opportunities for innovation and operational optimisation-delivering lasting impact and long-term success. Profile You are a highly accomplished operations leader with a strong track record at Director level, ideally within a service-led, customer-focused environment. You bring proven success across service delivery and project installations, and you know how to lead and inspire high-performing, cross-functional teams. You have strong project management skills, a history of driving operational change and continuous improvement, and solid financial acumen, including experience managing budgets and KPIs. You're a clear communicator and relationship builder, able to engage effectively across all levels of the organisation. You thrive in dynamic environments, balancing multiple priorities with a calm, solutions-focused mindset. We're looking for a collaborative, customer-focused leader who brings energy, resilience, and a positive, can-do attitude to every challenge. The role is based in Dublin, Ireland. Job Offer Competitive basic, bonus and benefits. Skills: operations supply chain customer service field service Benefits: bonus benefits