Job Overview
We are seeking an IT Operations Specialist to provide seamless support for our Dublin Hub Office. This role requires a strong technical operations experience for both seasoned and novice users across our hardware and software platforms.
Main Responsibilities
* Provide day-to-day support for hardware and software platforms.
* Support SaaS tools, compliance practices, and on/off-boarding processes.
* Learn, document, train, and support new applications and IT procedures.
* Create detailed documentation for peers and users.
* Participate in IT Operations scrum teams to enhance service capabilities globally.
* Act as a technical point of contact for local product and operations teams.
* Coordinate with vendors for efficient logistics and supply chain processes.
* Troubleshoot network connectivity and AV/Conf room issues, triaging as necessary.
* Address desk connectivity issues, replacing cables or connectors as needed.
Key Skills and Qualifications
* Technical support expertise on macOS, iOS, Chrome OS, and Android operating systems.
* Experience with Windows / AWS Workspaces administration.
* Agent level knowledge of Jira Service Desk, or similar ticketing system.
* Mid-level networking knowledge and troubleshooting ability.
* Strong administration experience with Google for Business, Atlassian, Okta, Jamf, Slack.
* Demonstrable troubleshooting methodologies and root cause analysis.
* Excellent communication and time management skills.
About the Role
* Experience managing service vendors.
* Ability to move and set up hardware and peripherals around the office.