Role Summary
Supports customer relationships across 2–5 franchise units in partnership with multiple regional bottling groups. This role will involve managing supply from 1 to 3 concentrate plant operations, Commercial Product Supply (CPS) to multiple ship-to locations spanning 2 to 20+ countries. The scope is primarily operational and tactical, with connectivity to select strategic initiatives.
What You'll Do for Us
* Lead the CPS relationship with assigned Franchise, ensuring alignment across large scale, complex Operating Unit (OU). Acts as the main point of contact, coordination and escalation in relation to operational supply management and strategic alignment. Assures on-time in-full supply through E2E collaboration across the system supply chain partners. Sets direction and alignment with Franchise Managers on Bottlers relationship.
* Supports at Franchise Level all Global and strategic initiatives, ensuring the implementation of E2E value creation opportunities in collaboration with a multiple global Stakeholders network within Bottler, OU, Franchise Units & CPS (involving senior level management and using Agile methodologies).
* Leads the Next Gen S&OP processes between assigned Franchise Units and CPS, optimizing E2E visibility and strategic volume alignment, effectively balancing business requirements with supply chain capacities and capabilities. Also ensures the demand planning collaboration process with Bottles (from operational demand calls to strategic ESOP projects) are aligned across all Franchise Managers, ensuring relevant connection of sales forecasts & actuals, providing real-time & accurate information to allow optimal trade-offs to the CPS supply management team
* Supports translation of requirements/issues from Franchise's Customers into CPS plant actions, leading conversations and problem solving involving multiple plants and multiple disciplines including (Quality, Finance, Transportation, Manufacturing, Product Commercialization, etc..), ensuring fast responses, effective & sustainable solutions for the system.
* Coaches and develops the Customer Account Specialists supporting the business in assigned Franchise Units, driving a strong culture of engagement, continuous improvement and customer service.
* Standardize and automatize Customer Services processes
* Works with Secondary Supply Point Plant Leadership Team on business continuity function for the business when required.
Analysis
* Role involves both operational/short-term impact management and involvement in Strategic long-term objectives and programs within Franchise Units, proactively working with Franchise Customers, Bottling Systems and CPS Plants to assure the optimum supply/business models are in place to support changing priorities in a volatile & competitive market.
* Influences operational/short-term priorities executed by direct reports, ensuring tactical decisions are aligned to strategic guidelines across the region.
Qualifications and Requirements
* University/Advanced Degree
* Postgraduate/Master's Degree Preferred
* 7+ years relevant experience in Customer Service or other related Supply Chain Area within a multinational organization.
* Fluent written and spoken English with strong communication skills required. Ability to operate in multi-cultural environment.
* 5+ years' experience in operational people management roles.
What We Can Do for You:
* Purpose Driven: Purpose driven approach that empowers our people to protect the environment and communities we serve while delivering safe & quality products
* Global Connections: Allows you to develop, enhance and maintain global connections that allow us to move faster and learn from others
* Community of Belonging: We're an organization that believes our ability to continually grow and build the right atmosphere where people feel safe and empowered, lets you bring your best self to work
Skills
Decision Making; Sustainability; Process Improvements; organization; Customer Relationships; Customer Management
Annual Incentive Reference Value Percentage:15
Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.