Position Title: Night Support Worker
The Employer
Crosscare delivers services with a servant leadership ethos. Crosscare's Homeless, Youth, Information and Advocacy Teams support those most in need with Love, Respect and Excellence. Crosscare exists to support individual and families when they face difficult challenges in life and when they find it hard to get the help they need. Crosscare focuses on helping people when they need it most or when they can't find support anywhere else.
Location: Cedar House, City Centre
Work Schedule:
Full Time 38.5Hours per week7-day rota (including weekdays & weekends – Nights)
Contract: Permanent
Salary:
€30,582 - €36,257
Reporting to: Service Management Team
The Role:
To provide a service to individuals who are experiencing homelessness. Those living with us are placed with the aim of our services assisting them to secure a long-term home whilst ensuring all supports and personal attributes required to sustain their home are put in place. We are committed to delivering the highest standard of care possible and working closely with other colleagues in care planning and case management.
Our services are challenging environments as we seek to achieve an inclusive approach working with people with complex issues.
This role is completely client focused consistently seeking the best outcome for those we work for.
General Responsibilities:
Key Responsibilities:
In-House
* To engage with and build professional trusting relationships with each resident, treating them with dignity and respect, and working within the values of Crosscare
* Provide support to Social Care Workers in all duties to facilitate the smooth operation of a busy residential facility
* Support colleagues in all duties including resolving conflict, responding to health issues, premise management, taking referrals and daily operational duties
* To work effectively as part of a team and being open to reasonable requests from Deputy Project Leader or Project Leader/Team leader in order to ensure effective working relationships;
* To work in line with Crosscare's policies and code of conduct, and the standard operational procedures of the service.
* To ensure all records are maintained accurately;
* To assist and contribute to the quality agenda in order to ensure that a consistent delivery of service and quality standards are adhered to in the project
Fire/Health & Safety
* Assist and/or carry out Fire checks as per Fire policy and procedure of residents & building;
* To observe all Health and Safety policies of the project.
House Keeping
* Ensure that common areas both internal and external are kept clean and tidy, promoting a high quality and clean environment for and with residents;
Maintenance
* Maintenance – address minor maintenance issues as they arise, or report larger maintenance issues to project staff
Supervision/Training
* Participate in regular supervision
* Identify and attend relevant training
Essential Requirements
* Minimum Level 5 Qualification awarded by the National Qualifications Framework (NQF) QQI in a Social Care area, Addiction, Youth Work and/or Healthcare
OR
* Internal candidates on the Current Relief Support Worker panel without a Level 5 or a relevant level 5 but with over 1 years' experience.
* IT Literate and good literacy and numeracy skills
* Strong interpersonal, teamwork and communication skills
* Clearly demonstrated client focus
* Ability to work under pressure
* Experience or willingness in working evening/night and/or shift work
* An ability to carry out minor maintenance repairs
Please note applicants must clearly demonstrate the above essential criteria in their application prior to being considered for shortlisting
Benefits
* Competitive salaries
* Generous annual leave
* Additional leave for long service
* Training and Development Programmes
* Employee Assistance Programme
* Digital Doctor Service
* Competitive pension plan
* Bike to Work Scheme
In Crosscare, we approach our work with an attitude of service, showinglove, care and kindness in all interactions with others. We treat people with a level of respect they will remember long after our service and support have been received. We strive for excellence in everything we do. Our clients, young people and service users deserve it.
Application Process:
Please submit your CV and Cover Letter clearly stating which role you are applying for.
Closing date for applications is
: 22nd September 2025 at 9am.
Appointment to this role is subject to the candidate's eligibility to work in Ireland
Crosscare is an equal opportunities employer
Garda Vetting will apply to this role
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