Service Management Specialist
We're seeking a highly skilled and detail-oriented Service Management Specialist to join our team. In this role, you'll be responsible for supporting the Delivery & Transition teams in the Service Management area.
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Key Responsibilities:
* Support the Service Delivery & Transition teams to ensure that business needs are met
* Create Service Reports on the status of live services on a weekly, monthly & quarterly basis
* Produce weekly Internal Management reports on time, and to a high degree of accuracy and quality
* Prepare materials for regular Service Review meetings with business to review service performance
* Maintain a consolidated service dashboard (as linked to SLAs)
* Own and administer the Service Management Processes, facilitating reviews with support teams, partners, and vendors
* Covering but not limited to Operational Readiness, Incident, Change and Problem Management
* Manage incoming requests relating to new projects and processes & co-ordinate meetings required to address these requests
* Own and manage the process for update, review and approval of the Priority Matrix
* Support Service Management Audit responsibilities within Technology Operations managing interactions between Auditors, Technology & Partners
* Track progress on all open Audit items monthly, driving the completion of these items via agreed internal process
Requirements:
* Project Management capabilities with ability to plan, initiate, monitor, and implement projects within a team
* Strong analytical skills
* Business awareness on the impact of Service Levels & any associated failures
* Strong financial awareness and knowledge of budgeting and PO systems
* Excellent verbal, written communication, and presentation skills together with the ability to deliver to senior level
* Ability to communicate effectively with technical engineers and service delivery team
* Expert in Microsoft Office and Advanced Excel / PowerPoint skills
* Strong planning and organizational skills
* Ability to think creatively, identify and solve problems through data analysis
* Experience of process optimisation
* Ability to strive for continuous improvement and driving efficiencies, whilst maintaining high levels of customer satisfaction
* Proven team player in working with one's peers to ensure that delivery of service is timely, efficient and of high quality
* Previous experience working in a Service Management role
* Appreciation of how technology can improve business processes
What We Offer:
* Flexible working with a hybrid model allowing for more flexibility
* Competitive salary, annual performance bonus & pension contribution
* 25 days holidays plus 2.5 company days
* Annual Leave buy or sell (buy or sell up to 5 days AL each year)
* Healthcare Insurance through our flexible benefits programme
* Life assurance, phone & laptop, subsidized canteen
* Access to learning & development tools such as LinkedIn Learning
* Free on-site parking
About Us:
We're a dynamic organization committed to equal employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status, civil status or membership of the traveler community.