Overview
It all started in sunny San Diego, California in **** when a visionary engineer, Fred Luddy, saw the potential to transform how we work.
Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.
Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
But this is just the beginning of our journey.
Join us as we pursue our purpose to make the world work better for everyone.
With this role, you will be joining the Impact Product Management team.
ServiceNow Impact combines predictive software with human ingenuity to help customers adopt ServiceNow solutions quickly, optimize platform health, amplify expertise, and realize value faster.
The Inbound Product Manager will lead the critical role of defining the strategy and integrated roadmap for infusing GenAI into Impact's Value Management capabilities.
Responsibilities include collaborating with senior leadership to define the strategic direction for the product area and translating it into actionable product plans; engaging cross-functionally with research, design, engineering, and other internal teams to align goals, manage dependencies, and drive execution; and creating feature plans for each release, including acceptance criteria and use cases.
The ideal candidate is bold, curious, results-oriented, and highly adept at building bridges.
They thrive in a highly matrixed environment and excel at breaking down silos and collaborating across boundaries.
They are willing to dive deep into complex problems and possess the influencing skills to bring teams together and deliver the right solutions.
We are looking for a highly motivated Senior Product Manager, Impact Value Management AI, to be part of our cross-functional team of product managers, engineers, designers, legal experts, risk experts, and researchers who are building an ethical and trustworthy approach to responsible AI solutions for our customers.
ServiceNow is seeking a seasoned product management leader to drive the end-to-end lifecycle of Generative AI platform capabilities for Value Management, with a strong focus on data infrastructure, AI readiness, and trusted AI delivery.
This role will closely partner with engineering, platform and horizontal product teams, and go-to-market functions to deliver AI-native platform features that power next-gen applications across multiple use cases—setting us up for success as we grow toward $20B+ in company revenue.
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