Job Description
Join to apply for the Customer Account Manager role at Elavon Europe.
Reporting to the Customer Account Management, Manager, the successful candidate will be responsible for managing a specific group of Elavon's base customers in the UK geography. The role delivers revenue growth through upselling and cross‑selling of existing products and services across the designated account base.
The successful candidate will ensure that new customers to Elavon are welcomed appropriately and that each customer has an account management plan focused on increasing product penetration and achieving customer longevity.
Guided by the Customer Account Management Manager, responsibilities include attaining revenue targets, year‑to‑year new business and product penetration targets while minimizing customer attrition.
Purpose of the Role
The role focuses on building and maintaining strong relationships with Elavon's UK base customers, driving revenue growth, and ensuring high levels of customer satisfaction and retention.
Reporting To
Customer Account Management UK, Manager.
Accountabilities
* Achieve monthly sales and account retention targets.
* Follow up with each account to ensure the customer understands the offerings and promotions presented.
* Provide accurate daily, weekly, and monthly activity reports, including inbound and outbound calls; forecast revenue and year‑to‑year new business.
* Meet and deliver on key KPIs set by the line manager.
* Update CRM systems with outcomes and successes of each customer communication.
* Understand and sell the full card payment product suite, including Dynamic Currency Conversion, Multi‑Currency Conversion, Elavon Payment Gateway and other value‑added solutions, ensuring appropriate upselling and cross‑selling.
* Maintain awareness and knowledge of the business market, card payment industry, competitors and internal activities to identify, consider and close all business opportunities.
Competencies
* Drive for results
Pursues goals with energy and perseverance; rarely gives up; overcomes barriers to produce desired results; consistently a top performer among peers.
* Collaboration
Develops good working relationships with others; recognizes and values differences; encourages an inclusive collaborative environment; puts team goals ahead of personal agendas; shares information openly and supports team members.
* Agility & Innovation
Demonstrates flexibility in dealing with fast‑changing priorities; helps others to continuously improve; explores multiple solutions to overcome obstacles; anticipates future needs.
* Talent Development & Engagement
Provides clear direction; sets appropriate standards of behaviour; delegates fairly; motivates and empowers others; provides coaching and development opportunities; recruits high calibre staff.
* Risk Management
Appropriately identifies and manages risks in compliance with applicable laws, rules and regulations and Company policy.
* Ethics and Trust
Maintains high ethical standards; gains the confidence and trust of others through honesty, integrity and authenticity; adheres to core values; inspires trust by dealing openly; keeps confidences and admits mistakes.
Technical Competencies
* Leaving Certificate or equivalent as standard.
Qualifications Required
* At least 1 year(s) experience in a customer account management role in a sales‑driven environment.
* Evidence of consistently hitting and overachieving revenue targets.
* Ability to prioritize and manage a large portfolio with a strong focus on retention and business growth.
* Excellent time management and organisational skills.
* Leaving Certificate or equivalent as standard.
* Proven ability to develop and maintain relationships at all levels of a company.
* Broad commercial and financial acumen and awareness of issues involved in negotiating, with ability to negotiate logically and constructively.
* Influential and highly effective communicator (verbal, non‑verbal, written) with strong interpersonal skills.
* Team player able to work and support colleagues across a multinational organisation.
* Willingness to accept change and maintain effectiveness in a changing environment.
* Strong relationship building and influencing skills.
* Interested in learning about the Elavon business and has a general 'can‑do' attitude.
Control Function Disclosure
This role has been identified as a Controlled Function (CF 4) under the CBI Regulations. Accordingly, the Company must be satisfied that the role holder complies at all times with the requirements of the CBI's Fitness and Probity Regime and Conduct Standards (as applicable) and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company may request.
It is the individual's responsibility to maintain awareness of the laws, regulations, internal policies and procedures that are appropriate for the position and to fully comply with U.S. Bank's "Code of Ethics".
Location Expectations
The role requires working from a U.S. Bank location three (3) or more days per week.
Benefits
We offer an exciting, fast‑paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; give you peace of mind; and invest in your career growth with development resources that give you the opportunity to stretch and shine.
Posting may be closed earlier due to high volume of applicants.
#J-18808-Ljbffr