The primary role of the Saturday Receptionist/ Showroom Host is to ensure that all customer contact is dealt with in a prompt and professional manner ensuring high levels of customer satisfaction in accordance with both brand and dealership standards.
Main Job Functions
To answer all telephone calls in a professional and prompt manner (script provided)
To retain ownership of the customer until the Sales, Service, Parts or any other departments have dealt with the customer
Encourage rapport building with customers who are waiting and ensure they are not left unattended for long periods of time
To take an operational approach and welcome customers and visitors to the showroom with warmth, in a prompt, efficient and professional manner whilst providing hospitality as required (tea/coffee/water etc).
To be familiar with the overall daily operations within the Reception Department
To bring any problems or situations which affect the smooth running of the Department immediately to the Management
To ensure the Reception area and Customer Coffee Area and Lounge are kept clean, tidy and presentable at all times
To ensure all catering supplies for the Coffee Lounge are in stock, fresh, well presented and accessible to customers
Flexibility to provide occasional weekday cover as required
Person Specification
Self-motivated professional with excellent customer service skills
Demonstrate strong interpersonal, written and oral communication skills
Be personable, confident and well presented
Polite and clear telephone manner
Key Competencies
Be fluent in verbal and written English.
Proficient in Excel, Word and PowerPoint
Prior experience in a similar role would be a distinct advantage
Ability to multitask and work under pressure in a busy environment
Job Types: Part-time, Permanent
Pay: From €***** per hour
Benefits:
Company events
Employee discount
On-site parking
Wellness program
Experience:
Customer service/reception: 1 year (preferred)
Work Location: In person