Citi's Investor Services provides a comprehensive suite of services across over 100 markets globally, supporting significant product and client growth in local and global products including Custody, Funds & Execution Services. We are a critical partner to our clients, ensuring efficient and scalable operational services.ResponsibilitiesExhibit deep expertise in Fund Accounting products and processes (NAV calculation, valuation, and fund lifecycle events) to deliver comprehensive client support.Oversee proactive Fund Accounting client query management, including communication, escalation, and remediation of aged queries to ensure high client satisfaction.Develop and maintain strong relationships with internal stakeholders and external clients, managing client escalations and participating in key client interactions.Drive continuous improvement by conducting in-depth analysis, defining root causes, and implementing innovative solutions to enhance client experience.Develop and exercise business plans, policies and procedures as well as projects to improve efficiencies, as needed.Analyze operational flow for potential risks and ensure operational execution.Oversee complex analyses to identify authentication strategy and procedure gaps.Ensure appropriate balance between fraud risk, operational cost and customer experience.Update the Manager Control Assessment process, ensuring that all risks related to Client Operations and Fund Accounting are captured.Ensure robust risk management and control by managing corrective action plans, and conducting risk assessments in compliance with firm policies.Prioritize team workload, track productivity, and adapt communication styles to achieve common goals and maximize service excellence.Influence strategic functional decisions and collaborate with business partners to align service experience with broader business strategies.QualificationsRelevant, senior‑level experience in Fund Accounting or a related financial services role.Strong technical knowledge of end‑to‑end Fund Accounting and NAV production.Proven problem‑solving, organizational and analytical skills.Excellent written and verbal communication skills, with the ability to influence senior stakeholders.Ability to manage complex situations, identify and remediate risks effectively.Strong analytical skills with the ability to interpret data, identify trends, and drive actionable insights.Demonstrated ability to manage competing priorities and perform effectively in a fast‑paced, deadline‑driven environment.Working knowledge of InvestOne Fund Accounting platform is preferred, not essential.BenefitsBy joining Citi Dublin, you will enjoy a competitive base salary, a hybrid working model (up to 2 days working at home per week), and a host of additional benefits that support your well‑being.Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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