Join to apply for the Business Analyst - ServiceNow role at The Recruitment Company Pty Ltd
Join to apply for the Business Analyst - ServiceNow role at The Recruitment Company Pty Ltd
* Dublin 2 - office based role
* Global business
* €45k - €50k base + 5% bonus + 5% pension
A global organisation is seeking a ServiceNow Business Analyst to support and enhance its ServiceNow platform throughout the current implementation process. This is a key role within the IT team, focused on optimising ITSM processes, driving platform improvements, and delivering stakeholder value.
Key Responsibilities
* Maintain and enhance the ServiceNow platform, including biannual upgrades and new workflow development.
* Analyse business needs, document requirements, and configure the platform accordingly.
* Deliver training and provide support to end-users and fulfilment teams.
* Collaborate with cross-functional teams to improve IT service delivery and reporting.
* Drive continuous improvement and ensure alignment with best practices.
Ideal Candidate
* 2+ years' experience in a Business Analyst role with ServiceNow.
* Deep understanding of ServiceNow capabilities and ITSM processes (Incident, Problem, Change, Request, Configuration).
* Certified ServiceNow System Administrator (CSA).
* Strong grasp of ITIL principles (ITIL v3 or v4 certification a plus).
* Excellent analytical, communication, and stakeholder engagement skills.
* Experience with Agile/Scrum; familiarity with Lean or Six Sigma is beneficial.
What’s On Offer
* Opportunity to work on a global platform with cutting-edge tools.
* Hybrid working model with flexible arrangements.
* Career development and ongoing training in ServiceNow technologies.
Apply now to take the next step in your ServiceNow career.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at The Recruitment Company Pty Ltd by 2x
Get notified about new Business Analyst jobs in Dublin, County Dublin, Ireland.
Dublin, County Dublin, Ireland 3 days ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 2 days ago
Dublin, County Dublin, Ireland €70,000.00-€80,000.00 2 weeks ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 4 days ago
Business Analyst - Digital Transformation
Dublin, County Dublin, Ireland 3 weeks ago
Business Analyst - Customer Transformation
Dublin, County Dublin, Ireland 1 month ago
Dublin, County Dublin, Ireland €50,000.00-€70,000.00 2 weeks ago
Dublin, County Dublin, Ireland 4 days ago
Dublin, County Dublin, Ireland 4 days ago
Dublin, County Dublin, Ireland 4 days ago
Dublin, County Dublin, Ireland 5 days ago
Dublin, County Dublin, Ireland 1 week ago
Business Process Analyst (Daily Rate Contract)
Dublin, County Dublin, Ireland 2 days ago
Dublin, County Dublin, Ireland 3 weeks ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 3 days ago
Dublin, County Dublin, Ireland €95,000.00-€100,000.00 2 weeks ago
Business Analyst (Investments) - Contract
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 1 month ago
Dublin, County Dublin, Ireland 11 hours ago
Dublin, County Dublin, Ireland 4 days ago
Dublin, County Dublin, Ireland 1 month ago
Dublin 2, County Dublin, Ireland 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr