ServiceNow Delivery Expert
This role is pivotal in driving enterprise-wide ServiceNow initiatives, focusing on Agile delivery and coordinating cross-functional efforts to enhance IT service management and automation.
Key Responsibilities:
* Act as SCRUM Master for the ServiceNow team, overseeing Agile ceremonies and ensuring best practices
* Manage planning and delivery of ServiceNow projects across modules including ITSM, ITOM, SAM, SecOps, and BCM
* Collaborate with platform owners, developers, and stakeholders to define scope and timelines
* Monitor progress using Jira, Azure DevOps, or similar tools
* Support M&A onboarding projects and manage external vendor coordination
* Ensure compliance with governance and change management standards
Candidate Profile:
* 5+ years in IT project management, with at least 3 in an Agile/SCRUM Master role
* Experience delivering ServiceNow projects or working closely with ServiceNow teams
* Certified SCRUM Master (CSM), PMI-ACP, or equivalent
* Familiarity with ITIL, Agile methodologies, and enterprise IT environments
* Strong communication and stakeholder management skills
* Experience in a hybrid working model and ideally in a professional services or managed services setting
Benefits:
* Opportunity to drive business growth through innovative ServiceNow solutions
* Chance to work with a talented team and develop your skills
* Flexible working arrangements to suit your needs
Others:
* We are committed to diversity and inclusion in the workplace
* We offer opportunities for career development and growth
* We strive to maintain a positive and supportive work environment