Customer service / quality control rollPosition SummaryThe Customer Service / Quality Control Associate is responsible for supporting customers, resolving issues, and ensuring products and services meet company quality standards. This role serves as a connection between customers, internal departments, and quality assurance teams to maintain high levels of satisfaction and operational excellence.Key ResponsibilitiesCustomer ServiceFirst point of contact when customers enter the garage.Respond to customer inquiries via phone, email, chat, or in person.Provide product/service information, troubleshoot issues.Maintain accurate records of customer interactions and transactions.Follow up on open issues to ensure timely resolution and customer satisfaction.Identify recurring issues and communicate trends to management.Quality ControlInspect services to ensure compliance with company standards and customer specifications.Document and report defects, inconsistencies, or deviations.Collaborate with the fitting staff and office staff to assure work qualityMaintain detailed reports on job cards for job recordsQualifications RequiredLeaving CertNo garage experience need but is a helpStrong communication and problem-solving skills.Detail-oriented with excellent organizational abilities.Fluent English is essential.Basic computer proficiency.Job Type: Full-timePay: €27,000.00-€45,000.00 per yearBenefits:Bike to work schemeEmployee discountWork Location: In person