As a member of the Revenue Assurance team, the primary responsibility of the Billing Specialist is to ensure complete, timely and accurate billing of customers.
We are looking for a target‑driven Billing Specialist to work with the growing Revenue Protection team across the Yuno Energy billing team. The role requires an individual who has the ability to work on their own initiative and develop procedures and processes as the business continues to grow.
The ideal candidate will be highly target‑driven with strong experience working with Microsoft Excel, preferably in a utilities billing role. The role will involve a high level of Excel‑based billing work and the successful candidate will be required to improve and streamline the existing billing process.
Key Responsibilities
Ensuring all billing activities are completed accurately and on time.
Calculation and preparation of customer invoices.
Setup and management of tariffs on the charging systems.
Management of the billing communications process.
Investigating and resolving exceptional billing queries from customers and other departments internally.
Carry out analysis and reconciliations to confirm accuracy of processes.
Liaising with other departments and 3rd parties to identify and resolve billing issues, assessing impacts and making recommendations to prevent recurrence.
Develop and implement new reports to track process performance.
Calculation and management of customer refunds.
Liaising with IT and Development departments regarding billing process improvement.
Providing insight into existing processes and potential scope for automation.
Providing regular reports to the Senior Billing Specialist/Team Lead on all billing activity on a weekly and monthly basis.
Become a subject matter expert in Gas, Electricity, Broadband and Oil products to identify potential gaps in the revenue streams.
Carry out adhoc activities as needed.
Skills, Knowledge & Expertise
Proven ability to work to strict targets to achieve individual and team objectives.
Hold a minimum qualification of a bachelor’s degree (Level 8) or a minimum of 1 year’s experience in a similar role.
Strong communication skills and the ability to collaborate with cross‑functional teams.
Proficient in MS Office (Excel, Word, PowerPoint), with advanced Excel skills (pivot tables, VLOOKUP, etc.).
Excellent analytical, problem‑solving, and troubleshooting skills.
Proven ability to work in a self‑directed and organised manner.
Ability to adapt to a fast‑paced environment and manage multiple tasks effectively.
Experience working with a Customer Relationship Management (CRM) system would be beneficial.
Previous utilities experience is preferred; energy supplier experience would be a distinct advantage.
Benefits
Competitive salary and bonus structure
Private Pension Contribution Scheme with Zurich Life
Discounted Health Insurance – Group Scheme with Laya Healthcare
Employee Assistance Program provided by TELUS Health
Free Online GP Services via Webdoctor.ie
Excellent career progression opportunities in a growing company with a strong market presence
Fast‑paced, friendly team environment
Continuous training and development
Annual leave that increases with service
Exclusive PrepayPower Staff Tariff
Modern offices with excellent facilities in Sandyford and flexible hybrid working options
Active CSR, Wellness, and Social initiatives plus great social events
Refer‑a‑Friend Scheme
TaxSaver Travel Tickets & Bike‑to‑Work Scheme
We are proud to be an Equal Opportunity Employer, committed to treating all employees, customers, and stakeholders with dignity and respect. We value diverse talent and are dedicated to building an inclusive workplace that drives innovation and delivers exceptional services. We encourage applications from people of all backgrounds and experiences.
Location: Our head office is based in Sandyford, Co. Dublin. Please note that the role may require commuting to the office when necessary.
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