Overview
Base pay range and details are provided by the Irish Wheelchair Association (IWA).
This is a full-time, permanent role.
Location: Clontarf.
The purpose of this role is to support managers and Learning Management System (LMS) users by providing information, advice, and resources as well as acting as LMS system admin, resolving issues related to training, user login, and course access.
You will also review system updates and provide guidance on using the system.
Responsibilities
Support managers and individuals by providing information, advice, and resources to LMS users.
Act as LMS System admin / super user.
Provide resolutions or recommendations on Learning Management System (SAP SuccessFactors).
Resolve user issues with LMS.
Set up courses and modify course configurations.
Review new system releases.
Participate in system testing of new features and regression testing.
Provide system tutorials via Teams or video links.
Coordinate the transferring of training records or locating historical training records when required and updating LMS.
Ensure the effective administration of the department's Quality Assurance system.
Act as the main point of contact for all training queries and provide day-to-day administrative support in learning development activities to learners and trainers.
Ensure correct records retention and storage for training records.
Provide monthly and other reports as necessary.
General administration duties related to the role.
Carry out any other relevant and appropriate duties as assigned by the Manager.
Person Specification – Training, Experience, and Qualifications
Relevant qualification in Learning Development or HR at a minimum of QQI Level 5.
Experience in a similar Learning Development environment is desirable.
Previous knowledge of ICT systems such as Learning Management Systems and CRM.
Computer skills – PowerPoint, Excel, Word, SharePoint, Power Apps, SAP (SuccessFactors).
Strong communication and interpersonal skills.
Knowledge and Skills
Excellent interpersonal skills with strong knowledge of Microsoft Office suite.
Flexible in approach with the ability to use own initiative.
Ability to build relationships and collaborate effectively with all employees.
Behaviours and Competencies
Ability to work independently and as part of a team.
Ability to work on own initiative and contribute to a dynamic training team.
Highly organised with ability to work under pressure, prioritise and multitask.
Communicating and Influencing
Customer Focus
Planning and Organising
Ability, Drive and Resilience
Remuneration and Benefits
Salary ranges from €27,473 to €42,805 DOE
The current pay scale includes a 9.25% pay increase over the next 2 years (up to October 2026), aligned with the WRC agreement for Section 39 organizations.
Paid expenses and mileage
Excellent working conditions
Learning development opportunities
25 days annual leave
Pension scheme available
Employee Assistance Service
Closing date for applications: Friday 12th September 2025.
Documentary evidence of your relevant qualification(s) will be required in advance of or during the recruitment process.
Job Details
Employment type: Full-time
Job function: Human Resources
Industries: Non-profit Organizations
Location: Clontarf, Dublin
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