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Customer Services Representative, Dublin
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Client:
Fidelity International
Location:
Dublin, Ireland
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
e790cd4f5bdf
Job Views:
4
Posted:
22.07.2025
Expiry Date:
05.09.2025
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Job Description:
About the Opportunity
Job Type: Permanent
Application Deadline: 19 July 2025
Title: Customer Services Representative
Department: Client Services
Location: City Centre Dublin, Ireland
Salary: €32,100 plus bonus
Join us as a Customer Services Representative at Fidelity!
If you enjoy phone conversations with customers, working from a premium location based in Dublin, Ireland, and seek a dynamic role, look no further.
Discover an exciting opportunity to be a key player in our thriving Customer Services-Call Centre team.
What sets you apart:
* Are you confident in your customer service skills?
* Are you able to reliably commute to the office?
* Strong telephone and interpersonal skills, with a willingness to learn new technologies?
* Passionate about finding solutions for customers and contributing positively as a proactive team player?
What sets us apart:
* Join our rapidly growing team
* Benefit from in-person and virtual training including classroom and practical experience
* Discover exciting career advancement possibilities for a secure future
About Fidelity International
We’re proud to have been helping our clients build better financial futures for over 50 years. From more than 25 locations around the world, we provide investment services and retirement expertise to everyone from central banks to private individuals and have a reputation as one of the world’s most successful investment solution providers. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Client Services team and feel like you’re part of something bigger.
Department overview
Customer expectations are ever-growing in complexity, and the Client Services department is the most important area of our business for delivering outstanding customer experiences every day.
The vision of the department is to deliver a seamless, joined-up experience to our customers and advisers when they want it, however they want it. Our role is to provide our customers and advisers with help, expertise, and guidance on a range of queries by building strong relationships to develop trust in our business.
What you’ll do
In our busy phone teams, you will be offering first-line support to direct customers or Financial Advisors and will be responsible for delivering the best customer experience possible. You will be provided with a comprehensive training programme that will enable you to do just that.
As you progress, you will become an ambassador for the business—learning how to promote our services to support the business. Throughout this time, you will be supported to develop your own knowledge and personal skills against a framework of competencies, where success is rewarded by a series of promotions and pay rises.
Responsibilities:
* Handle direct customer or Independent Financial Advisor (IFA) interactions through various channels, primarily phone, email, and letter—understanding their needs to provide the right solutions.
* Take ownership of every customer interaction to ensure issues and inquiries are resolved satisfactorily.
* Explain UK products & services, providing guidance on tools and sources of information to empower customers to self-serve.
* Adhere to call processes ensuring best practices in call introduction, query identification, resolution, and closure.
* Manage customer complaints, striving for early resolution where possible.
* Quickly escalate risks, potential fraud, or vulnerable customer situations to the appropriate personnel.
Your skills and experience
* Prior experience in a customer service industry, preferably within a corporate environment.
* Strong telephone and verbal communication skills.
* Active listening skills.
* Passion for delivering positive solutions for customers.
* Experience using technology platforms and willingness to learn new technologies.
* Proactive team player with a desire to improve knowledge and contribute positively to team dynamics.
Feel rewarded
We offer a comprehensive benefits package. We value your well-being and support your development. We aim to be flexible regarding where and when you work—finding a balance that works for everyone. This is part of our commitment to motivate you and make you happy to be part of our team.
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