Job Description
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The Customer Support Representative 1 provides professional, friendly and efficient service to customers throughout EMEA. Key tasks include handling customer orders accurately within agreed service levels and providing timely responses to customer queries.
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Key Responsibilities
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* Process all orders and customer transactions accurately through relevant company systems within department guidelines and quality requirements.
* Handle customer queries within department guidelines through relevant company systems.
* Liaise with courier companies and internal teams as needed to ensure prompt delivery to customers.
* Manage urgent and emergency orders as they arise and communicate with relevant teams seeking advice from more experienced colleagues as required.
* Log all internal and external customer feedback correctly and on time, promote the customer portal when possible.
* Maintain and update customer data as required.
* Liaise with sales teams, Field based Inventory team and Supply Chain Operations teams to ensure fastest possible turnaround on inventory, returns and resolution of any issues.
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Required Skills and Qualifications
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* Fluency in Spanish and English is required.
* Good written and spoken English language skills for Representatives whose native language is not English.
* Excellent telephone manner and interpersonal skills.
* Good working knowledge of Microsoft Office.
* Attention to detail, accuracy and ability to multitask.
* Ability to work under pressure and on own initiative with a positive attitude to problem-solving.
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Benefits
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* Consistently display a positive attitude towards customers and colleagues treating everyone in a professional manner and with respect.
* Always ensure a high level of customer support to all customers taking ownership for first point of contact resolution wherever possible.
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Others
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* Carry out all tasks in compliance with the Company's Quality Management Systems.
* To be considered for this role you will need to complete the application process on our careers page.