We currently have an exciting opportunity for a Customer Service Advisor to join our team in the Horizon Logistics Park, Co. Dublin.Job PurposeThe post holder will be responsible for day-to-day customer service tasks and achievement of customer service targets.Key AccountabilitiesDeal directly with customers either by telephone, electronically or face to faceRespond promptly to customer inquiriesHandle and resolve customer complaintsObtain and evaluate all relevant information to handle product and service inquiriesProviding and ensuring pricing is correct – margin and estimatesProviding delivery informationPerform customer verificationsSet up new customer accountsProcess orders, forms, applications and requests (Invoices, Returns,)Organize workflow to meet customer timeframes (Customer SLA)Direct requests and unresolved issues to the designated resourceManage customers' accountsKeep records of customer interactions and transactionsRecord details of inquiries, comments and complaints in CRM systemRecord details of actions takenPrepare and distribute customer activity reportsMaintain customer databasesManage administrationCommunicate and coordinate with internal departments (Front-Line, Purchasing, Credit Control, Logistics and Management)Follow up on customer interactions and transactions (orders, back orders, credits, Customer queries and complaints )Provide feedback on the efficiency of the customer service process (Team meetings)Skills and ExperienceAccurate attention to detailPrevious experience in similar roleExcellent Excel, Word & PowerPoint skillsExcellent numeric skillsMust be an excellent communicatorCapable of multitaskingCapable of working under pressure in a fast-moving demanding environment.Must be a team player and able to work and communicate as a team memberMeasuresKPI targetsBack ordersInvoice accrualsStock valuationDead and slow stockReturnsPay range and compensation packageWe provide competitive pay rates and a comprehensive benefits package that includes a Company Pension Scheme, discounted Healthcare Cash Plan, Long Service Awards, enhanced Maternity/Paternity leave, an Employee Assistance Program, Life Assurance, one paid Volunteering Day per year, and 20 days of annual leave which increase to 25 days with service. Additionally, we offer the option to buy extra holidays, a Cycle to Work Scheme, and various employee discounts.Equal Opportunity StatementWe are proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.