Urban Outfitters started out as a single boutique in 1970s Philadelphia with creativity and uniqueness at its core. 50 years on, and over 60 stores across Europe later, we've become a destination for emerging design, unexpected styling, One-Of-A-Kind vintage and homeware that makes you want to hit the share button.
We speak to a social community of over 10 million forward-thinking individuals, bringing together a nostalgia for the past with an enthusiasm to shape the future. The UO community are culturally aware, they shape the music scene, they live a digitally native life and they wear style trends before anyone else. At our core, we empower our customers and staff to express themselves, unapologetically, living life in a way that's truly authentic to them.
We are always excited to bring new talent into the room, especially if you share our values:
Progressive — we move with the mood
Creative — we champion limitless minds
Inclusive — we open our platforms to all communities
Responsible — we work to reduce our impact on the environment
Compassionate — we care for each other beyond the 9 to 5
Sound like you, why not join us ?
Role Summary
The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters "Peers Training Peers" philosophy.
People
What You'll Be Doing
* Deliver a positive, friendly experience by engaging the customer through conversation and service
* Enhance the VIBE by focusing on customers and not on projects during prime time selling hours
* Provide a store experience that reflects the Company's mystery shop standards
* Contribute to the overall VIBE in the store by being positive, respectful and helpful to others
* Uphold Company standards and act as a positive role model to peers
Teamwork & Communication
* Work productively within the team and take initiative to work with others toward a common, collaborative goal
* Assist in the training and development of peers
* Communicate positively and effectively with peers
* Actively participate in daily and department meetings
Operations
* Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines)
* Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised
* Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs)
* Exhibit awareness of loss prevention guidelines and comply with all inventory control measures
* Always adhere to company health & safety regulations
Merchandising & Display
* Uphold store merchandising and cleanliness standards
* Ensure that merchandise is ticketed and the sales floor is well stocked
* Support sales by assisting in merchandising and display projects
* Exhibit a familiarity with current product and trend awareness
What You'll Need
* Previous experience in a retail environment – not a must.
* An awareness of the Urban Outfitters brand and its appeal to the local market.
* Strong communication skills.
The Perks
Work Life Balance
* 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing
* Employee Assistance program to support with mental, physical and financial health
* Discount off external gym memberships
* Private Medical Insurance for eligible employees
Employee Discounts
* Up to 40% employee discount at all URBN Brands (Urban Outfitters, Anthropologie, Free People and more)
Travel
* Season ticket loan for eligible employees
* Cycle to work scheme for eligible employees
Continued Development
* We offer structured support within the business alongside continued learning and development
UrbanEU
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.