Job Description Dunnes Stores is Ireland's leading retailer positioned at the cutting edge of food and fashion retailing. We are Irish owned and operate over 130 stores across Ireland, Northern Ireland and Spain, as well as a growing online store. We are expanding our services and product offering all the time to enhance the shopping experience for our customers. Here at Dunnes Stores, our guiding principle is to deliver excellent quality own label products through our Dunnes Stores and Simply Better brands complimented by Ireland's favourite grocery brands at competitive prices always. We strive to deliver an unrivalled selection of highest quality innovative food in partnership with local Irish suppliers. As part of our store development plans we are introducing new categories across all areas of our business in both the food experience and non-food household and toiletries in response to market trends. This is an excellent opportunity to join our Grocery Buying teams and contribute to the growth of the business. In response to evolving market dynamics and to support its ambitious growth agenda, Dunnes Stores' Grocery is undertaking a major investment programme focussed on optimising and digitising its supply chain ecosystem for both Grocery & Textiles. This strategic endeavour is aimed at enhancing agility, scalability, and efficiency throughout its supply chain operations. As a key part of this investment initiative, Dunnes Stores is appointing Head of Demand Fulfilment for both Grocery & Textiles to join our business and oversee how we fulfil demand across our entire business - from global sourcing and ocean freight through to store delivery and customer doorstep experience. Reporting to the Dunnes Stores' Head of Supply Chain (Neal Johnston) the Head of Demand Fulfilment for both Grocery & Textiles, will be based in Dunnes Stores' Corporate HQ in Dublin City Centre. This is a senior leadership role in the organization requiring a strong mix of strategic vison, operational expertise and deep knowledge of Retail market dynamics and trends. The Head of Demand Fulfilment will be: Strategy - Accountable for the Demand Fulfilment Strategy design, innovation, implementation, continuous improvement, and performance. Team - Lead a diverse team across the end-to-end fulfilment function, including ocean freight management, inbound supply planning, warehousing and logistics. Stakeholders - Build strong cross functional relationships with Heads of Demand Management, Buying and Store Operations to align supply to commercial priorities. Operational - Responsible for developing regional and local implementation of Demand Fulfilment strategies and end-to-end cost reduction in the logistics network. Key Responsibilities: Deliver value to the business (cost savings, quality & safety, service level, innovation, risk mitigation and corporate responsibility) by leveraging Demand Fulfilment strategies, crossfunctional collaboration, technology and supplier relationships. Lead and build the existing team across the Demand Fulfilment function. Develop and maintain a close relationship with the Directors responsible for Grocery, Textiles and Store Operations and build a robust and active network of internal experts. Drive digital transformation and automation across fulfilment operations (WMS), introducing data-led decision-making, and improved visibility across the supply chain. Freight and logistics management - Manage Ocean Freight optimisation, 3PLs and carrier SLAs. Inbound Supply Planning - Oversee container flow plans from origin to destination ensuring inbound plans align to demand forecast and inbound targets. Ensure visibility of inbound risks and mitigation plans, consolidation and freight optimisation to improve container fill, vendor delivery performance rates and reduce costs. Customer Fulfilment - Continuously improve in stock availability, on time delivery and service levels including ecommerce order delivery speed and returns handling. Customer Fulfilment - Manage and optimise Store delivery schedules, including transportation operations, reverse logistics, returns management & logistics assets management Warehousing and Distribution efficiency - Manage our central warehousing network to ensure efficient storage, handling, and distribution of perishable and non-perishable stock to stores. Effectively managing relationships with 3PL Partners, agreeing objectives and ensuring KPI delivery. Cross-functional alignment - Translate commercial sales plans into operational fulfilment strategies (including promotional or launch volume planning), Mitigate risk for high-demand or constrained products, Collaborate on trade-driving initiatives. Support sustainability - and compliance goals through efficient transport, packaging, and supplier management practices in logistics. Ensure all ESG legislative requirements are incorporated and met within the Dunnes Supply Chain. Experience and expertise: Industry Expertise - Has at least fifteen years of experience in Supply Chain, Demand Fulfilment or Logistics within the Retail industry. Directly managed ocean freight carriers, logistics 3PL's and/or company owned distribution facilities. Functional Expertise - Proven experience in transformation of supply chain, fulfilment or logistics functions within a fast moving, high volume, SKU complex environment with a strong understanding of seasonal and category-specific dynamics. Functional Expertise - Experience with fulfilment digital technology, warehouse management systems (WMS), transport management systems (TMS), and e-commerce platforms. Demand Fulfilment strategy - Involved in the definition and implementation of demand fulfilment strategies, generating impact on the business. Executive Presence - Having operated with C-suite level executives, brings gravitas and stakeholder engagement skills; ability to communicate information effectively throughout all levels of the organisation. Team Leadership - Has successful experience in setting up high-performing organisations and teams. Tools and Capabilities - Experience with fulfilment technology, warehouse management systems (WMS), transport management systems (TMS), and e-commerce platforms. Leadership Capabilities Leading Change: Ability and desire to promote an environment that will drive change and innovative thinking to further the company's competitive advantage. This would include recognising and rewarding those who develop and implement new ideas. Inspiring Leader: Develop and coach a team with diverse talents and experiences to contribute to overall strategy, while holding team members accountable and recognising successes. Encourage team members to enhance culture, discussions, decisions and results. Collaborative & Influencing: Actively seeks colleagues' input in decision-making. Rallies support of internal and external stakeholders to drive positive change. Determined and Resilient: Proactive in pursuing significant challenges and remains resilient and committed to achieving goals. Decision Making Ability: Able to make clear and concise decisions in a timely manner, particularly in fluid and ambiguous situations. Utilise an analytical, solutions-oriented and financially-savvy mindset throughout the decision-making process, while ensuring all key stakeholders, alternative options and outcomes have been considered. Execution Skill: Energised by a new challenge or the opportunity to exceed a goal. Promotes an environment amongst themselves and their team to strive to regularly exceed expectations, even under adverse circumstances. Strategic: Integrates variety of information and translates company strategy to divisional strategy and results. Energised to pursue best practices, external insights and benchmarking for step-change improvement. Cultural Fit and Impact Integrity and Values: Unquestionable integrity and personal values, strong moral compass that does not deviate dependent on the situation. Collaborative Style: Team leader and team player who brings others along and champions collective success over individual success; good listening skills and ability to build coalitions. Results-Oriented: Holds himself/herself and others accountable for results and encourages teams to set challenging goals. View challenges as opportunities. Change Agent: Inspires others to be more tomorrow than they are today and proactively pursues opportunities for change that will have significant internal and external impact. Benefits: Competitive salary Comprehensive benefits package including our employee discount Opportunities for professional development and career progression A dynamic and collaborative work environment focused on innovation and growth If this sounds like the perfect job for you, please apply now and see what difference you could make Dunnes Stores is an Equal Opportunities Employer