We are delighted to be working with our renowned client based in Dublin 18 to find suitable professionals to join their growing Customer Support team.
This will be a progressive role in a fun environment where you can develop your skills and grow your career in the customer service industry.
OB22
Acting as a customer support agent involves providing assistance to customers by addressing their inquiries, solving their issues, and ensuring a positive experience.
Responsibilities:
Manage customer queries and requests via phone, email, and other communication channels.
Collaborate with other departments to communicate and resolve any customer-related issues.
Consistently deliver expert customer service to ensure total customer satisfaction.
Engage with customers in a professional, friendly manner to foster strong relationships.
Process orders, provide pricing information, and handle prepay bookings with efficiency.
Organise and schedule engineer visits for technical support and service calls.
Requirements:
2+ years' experience in a customer service role, with a track record of success in a fast-paced environment.
Knowledge of security systems is a distinct advantage.
Strong multitasking skills and problem-solving abilities with a customer-focused mindset.
Proven ability to meet and exceed KPIs.
Excellent verbal and written communication skills.
Ability to work collaboratively across departments to ensure customer issues are resolved efficiently
This is a busy role and applicants must have excellent telephone communication skills, be highly
organised, have excellent attention to detail with a friendly personality.
The ideal candidate will have excellent diagnostic, troubleshooting and problem-solving skills.
You
must be a proactive and motivated individual who has the ability to work on their own and as part of
a team.
OB22
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