Business Analyst (UiPath)
6 month contract
Dublin city centre/Hybrid
Our high profile client is actively seeking an experienced Business Analyst with strong UiPath RPA experience to support the design and delivery of robotic process automation initiatives within a call centre / customer operations environment.
The successful candidate will work closely with business stakeholders, call centre operations, and RPA developers to identify automation opportunities, define business requirements, and ensure the delivery of efficient, scalable UiPath automations that improve customer experience and operational efficiency.
Key Responsibilities
Engage with call centre operations, customer service, and business SMEs to understand end-to-end processes
Facilitate workshops to identify automation candidates and quantify benefits (time saved, error reduction, cost efficiency)
Translate business needs into clear functional and non-functional requirements
Act as the primary liaison between business stakeholders and UiPath RPA development teams
Document AS-IS and TO-BE processes using BPMN, flow diagrams, or similar tools
Create detailed Process Design Documents (PDDs) for UiPath development
Support developers with clarifications, edge cases, and exception handling logic
Participate in solution design reviews to ensure alignment with business objectives
Define and support UAT strategy, test cases, and execution
Coordinate UAT with call centre users and operations leads
Validate that automations meet business requirements and operational standards
Support change management, training, and go-live activities
Identify opportunities to optimise automated processes post-deployment
Track benefits realisation and automation performance
Contribute to RPA best practices, governance, and documentation standards
Essential Experience & Skills
5+ years’ experience as a Business Analyst
Proven hands-on experience working on UiPath RPA projects
Strong experience in call centre / contact centre process improvement
Strong requirements gathering and documentation skills (BRDs, PDDs, user stories)
Experience working in Agile / hybrid delivery environments
Excellent stakeholder management and communication skills
Skills: Business analysis Uipath RPA Agile Kana
#J-18808-Ljbffr