Overview
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. We value varied backgrounds and offer flexibility to manage work and personal needs. If you are looking to stretch and grow your career, our culture will embrace you.
Job Description
We are looking for a Customer Delivery Specialist to join our team. This customer delivery position will manage and execute all tasks required for the delivery of complex (non-programmatic) solutions. The Customer Delivery Specialist (CDS) owns complex operational processes, such as ALD requirements, quote, deal coordination, bid management, supplier invoice management and sales reporting. The CDS is responsible for producing complex process deliverables and reports using business applications. The role frequently communicates with partners and customers and can apply subject matter knowledge to solve common and complex business issues.
Responsibilities
* Responsible for complex (non-programmatic) processes
* Owns complex operational processes, including ALD requirements, quote, deal coordination, bid management, supplier invoice management and sales reporting
* Manage and support legally approved documentation
* Apply subject matter knowledge to solve common and complex business issues and provide input for process improvements
* Play an important role in managing sales forecast
* Funding and booking Schedule of Authority (SOA)
* Manage and execute all tasks required for the delivery of complex (non-programmatic) solutions
* Compliance with established guidelines and policies
* Knowledge of systems and tools to manage all tasks
* Monitor supplier payments and volume targets
* Frequent communication with partners, customers, colleagues
* Partner with Sales
* Manage reseller relationships
* Solid understanding of solutions for named accounts (Tier 1 & 2); local language requirement for interaction with customers
* Support total customer experience
* Communicate/escalate to CRM/PRM any customer/partner changes quickly, consistently, and effectively
* Collaborate with team members, providing input for customer projects/solutions
* May act as a team or project leader validating deliverables and team decision-making processes
* Provide guidance and leadership to colleagues
Competencies
* Proven ability to multitask
* Attention to detail
* Effective organization, time management, prioritization, follow-up and execution skills
* Excellent communication skills (written and verbal)
* Strong working knowledge of Microsoft Office (Advanced Excel, Word, PPT)
* Mastery in English and local language as required
* Ability to work as a proactive team member or independently
* Exercises independent judgment within generally defined policies and practices
* Strong Enterprise Contributor skills to drive the best business outcome for customer and company
Experience
* University degree or equivalent experience
* Typically 2-4 years’ experience in a business-related function, preferably finance or accounting
* Fluent Dutch and English is required
Additional Skills
Accountability, Action Planning, Active Learning, Active Listening, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, CRM, Data Analysis, Design Thinking, Empathy, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity
What We Can Offer You
Health & Wellbeing: We provide a comprehensive suite of benefits supporting physical, financial and emotional wellbeing.
Personal & Professional Development: We invest in your career with programs to help you reach your goals, whether becoming a knowledge expert or applying skills to another division.
Unconditional Inclusion: We are inclusive and value varied backgrounds. We offer flexibility to manage work and personal needs and strive to innovate together.
Let's Stay Connected: Follow @HPECareers on Instagram for updates on people, culture and tech at HPE.
Equal Employment Opportunity
HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions are based on qualifications, merit, and business need. HPE will comply with all applicable laws related to employer use of arrest and conviction records.
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