Ocean Fitness, Galway's leading premium leisure and gym facility, is looking for a Member Experience & Front Desk Supervisor to join our team.
About The Role
As the Member Experience & Front Desk Supervisor, you will be the face of Ocean Fitness - creating a warm welcome, ensuring smooth daily operations, and supporting our members to feel valued and cared for. You'll combine front-of-house leadership with administrative excellence, ensuring that our premium service standards are delivered consistently.
Key Responsibilities
* Lead the front desk experience, greeting and assisting members and guests with professionalism and warmth.
* Manage day-to-day reception operations, including scheduling, check-ins, bookings, and payments.
* Act as the primary point of contact for member queries, resolving issues efficiently and empathetically.
* Support the administrative organisation of memberships, records, and internal processes.
* Collaborate with management and the wider team to ensure exceptional service standards.
* Train, guide, and motivate junior reception staff to deliver consistent quality.
About You
* 3+ years' experience in a senior receptionist, front desk, or guest services role (hospitality, leisure, or premium service background desirable).
* Excellent people skills - approachable, empathetic, and able to build strong member relationships.
* Strong administrative and organisational ability, with attention to detail.
* Skilled at handling busy periods calmly, prioritising tasks, and resolving issues.
* Positive, proactive, and enthusiastic, with a genuine passion for service excellence.
What We Offer
* Competitive salary, based on experience.
* Complimentary gym and leisure club membership.
* Ongoing training and professional development opportunities.
* A supportive, team-driven environment where your contribution is valued.
How To Apply
If you're ready to bring your energy, experience, and people-first mindset to Ocean Fitness, we'd love to hear from you. Please send your CV and cover letter to
with the subject line:
Member Experience & Front Desk Supervisor Application
.