IT Support Analyst – Santry, Dublin co. (6-Month Temporary Contract)
This IT Support Analyst role offers you the chance to work in a highly impactful environment, supporting cutting-edge healthcare and technology services in Ireland.
This is an amazing opportunity to develop your network with not one but two leading service providers in the region, giving you unparalleled exposure and the chance to make a meaningful impact in a collaborative and fast-paced environment.
The Role in Brief:
As an IT Support Analyst, you'll be the go-to person for technical support. You'll gain hands-on experience working at the intersection of healthcare and technology, troubleshooting IT issues, maintaining systems, and assisting with innovative IT projects.
Given the multi-site nature of this position, a full driving license is mandatory, and own transport, as this is a full-time, onsite position (39 hours/week, Monday to Friday), with participation in a rotational on-call schedule to ensure the smooth operation of essential services.
Why This Role is Exciting:
* Expand your professional network: Work closely with two of the leading service providers in Ireland, boosting your visibility and future career opportunities.
* Build your technical expertise: Get hands-on experience with cutting-edge IT systems, applications, and network solutions.
* Make an impact: Contribute to vital services that directly enhance the quality of healthcare and technology in the region.
Key Responsibilities:
* Provide IT support to end users across three local sites.
* Troubleshoot and resolve technical issues (hardware, software, and network).
* Manage user administration tasks such as account setup and password resets.
* Administer and support in-house applications.
* Monitor and escalate issues with daily backups and vulnerabilities.
* Troubleshoot printers and liaise with third-party suppliers.
* Assist with IT security directives and GDPR compliance.
* Support IT project initiatives and basic network troubleshooting.
* Escalate unresolved issues to Level 2/3 or vendor support as needed.
* Maintain detailed documentation of technical issues and resolutions.
Qualifications and Skills:
* Minimum of 2 years' experience in a Level 1/Technical Support role.
* Strong knowledge of Microsoft systems (Windows 10, MS Office) and basic PC hardware configuration.
* Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.
* Strong analytical and problem-solving skills.
* Experience with network protocols and troubleshooting connectivity issues.
* Familiarity with ITSM tools and ticket management systems.
* Full driving license is mandatory.
* Fluent in English and eligible to work in Ireland.
* Desirable: Experience in a healthcare setting, Microsoft certifications, and ITIL Foundations certification.
If you are a qualified candidate interested in this opportunity, please apply.
Job Type: Fixed term
Contract length: 6 months
Pay: €30,000.00-€32,000.00 per year
Application question(s):
* Please note that this role is a 6-month temporary position, and your work authorization must remain valid for the entire duration, as your valid Full irish Driving License. The salary range, based on experience, is disclosed in the job ad. Please apply only if you are suitable and you can commute to Santry.
Experience:
* IT support: 2 years (required)
Licence/Certification:
* Full Irish driving License (required)
Work authorisation:
* Ireland (required)
Location:
* Santry, CO. Dublin (preferred)
Work Location: In person