Overview
Are you a dynamic and experienced assistant manager with a passion for jewellery and a proven track record of driving sales?
We are seeking a motivated Assistant Counter Manager for our Arnotts location.
Key Responsibilities
Manage operations
Lead and motivate a team of over 20 staff members including HR and all admin
Drive sales and achieve quarterly targets
Implement strategies to maximize sales performance and customer satisfaction.
Monitor and analyse KPIs to ensure targets are met and exceeded.
Stock and inventory management
Reporting and presenting initiatives to head office
Ensure visual merchandising standards are maintained to the highest level.
Provide exceptional customer service and address any customer inquiries or issues.
Conduct regular staff training and performance evaluations.
Requirements
Minimum of 5 years of experience in a management role, preferably within the retail sector.
Proven track record of achieving sales targets and KPIs.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Target-driven with a proactive approach to driving sales.
Ability to manage multiple locations and coordinate between teams effectively.
Passion for retail and a keen eye for detail.
Benefits
Competitive salary with a lucrative bonus structure.
Commission on sales monthly
Opportunity to work in a high end retail environment.
Career growth and development opportunities.
What to expect from the role
You will be responsible for the successful execution of the new Lynott jewellery counter team as well as responsible for training and motivating the team to achieve the counter's targets.
You will be responsible for tracking targets, distributing individual targets to staff and ensuring these targets are met.
Organising teams to optimise sales, managing security and stock loss prevention, team rotas and tracking and reporting on the team's sales performance
You will be responsible for being a part of the launch procedure and ensuring the launch goes smoothly in collaboration with the higher management team.
You will be expected to follow Lynott Jewellery's policies and procedures & be confident communicating these to your team.
You will be responsible for embodying the Lynott Jewellery values and setting exemplary customer service standards & representing the brand with appearance and manner, ensuring your team follows suit.
You will be responsible for the successful running and trading of the counter
You will be expected to have a strong counter presence, managing teams presence and influencing the sales space, so enjoying this environment is vital.
You seek out new initiatives, policies, KPIs, training, methods and practices to implement across the business to further excel its success.
You nurture and develop the store team, to unlock their full potential and support their development
Opening and closing of counter, and reconciling the till systems.
An ideal candidate will have
Proven experience in tracking and driving sales, managing a large team to also drive sales and profitability in store in a manager or senior sales person role (min 2 years).
A passion for customer service.
Demonstrated experience managing a team, including carrying out disciplinary procedures when necessary.
Have a proven track record in delivering targets and reporting on them as part of, or through a team.
Have experience managing a team including rosters.
Have excellent leadership and influencing skills- leading by example with the team.
Be organised with a strong attention to detail & time management.
Strong communication skills in order to encourage a high-performing team.
Ability to proficiently delegate tasks, and monitor these tasks daily.
Experience with store merchandising.
Microsoft office suite proficient.
Ability to be adaptable and flexible to changing business needs.
A positive, can-do attitude.
A passion for fashion and jewellery.
Why work with us?
Our generous benefits package includes:
A highly competitive salary
40% employee discount
25% BT/ Arnotts discount
Parties, rewards and incentives and gifts throughout the year
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