Overview
Are you a dynamic and experienced assistant manager with a passion for jewellery and a proven track record of driving sales? We are seeking a motivated Assistant Counter Manager for our Arnotts location.
Key Responsibilities
* Manage operations
* Lead and motivate a team of over 20 staff members including HR and all admin
* Drive sales and achieve quarterly targets
* Implement strategies to maximize sales performance and customer satisfaction.
* Monitor and analyse KPIs to ensure targets are met and exceeded.
* Stock and inventory management
* Reporting and presenting initiatives to head office
* Ensure visual merchandising standards are maintained to the highest level.
* Provide exceptional customer service and address any customer inquiries or issues.
* Conduct regular staff training and performance evaluations.
Requirements
* Minimum of 5 years of experience in a management role, preferably within the retail sector.
* Proven track record of achieving sales targets and KPIs.
* Strong leadership and team management skills.
* Excellent communication and interpersonal skills.
* Target-driven with a proactive approach to driving sales.
* Ability to manage multiple locations and coordinate between teams effectively.
* Passion for retail and a keen eye for detail.
Benefits
* Competitive salary with a lucrative bonus structure.
* Commission on sales monthly
* Opportunity to work in a high end retail environment.
* Career growth and development opportunities.
What to expect from the role
* You will be responsible for the successful execution of the new Lynott jewellery counter team as well as responsible for training and motivating the team to achieve the counter's targets.
* You will be responsible for tracking targets, distributing individual targets to staff and ensuring these targets are met.
* Organising teams to optimise sales, managing security and stock loss prevention, team rotas and tracking and reporting on the team's sales performance
* You will be responsible for being a part of the launch procedure and ensuring the launch goes smoothly in collaboration with the higher management team.
* You will be expected to follow Lynott Jewellery's policies and procedures & be confident communicating these to your team.
* You will be responsible for embodying the Lynott Jewellery values and setting exemplary customer service standards & representing the brand with appearance and manner, ensuring your team follows suit.
* You will be responsible for the successful running and trading of the counter
* You will be expected to have a strong counter presence, managing teams presence and influencing the sales space, so enjoying this environment is vital.
* You seek out new initiatives, policies, KPIs, training, methods and practices to implement across the business to further excel its success.
* You nurture and develop the store team, to unlock their full potential and support their development
* Opening and closing of counter, and reconciling the till systems.
An ideal candidate will have
* Proven experience in tracking and driving sales, managing a large team to also drive sales and profitability in store in a manager or senior sales person role (min 2 years).
* A passion for customer service.
* Demonstrated experience managing a team, including carrying out disciplinary procedures when necessary.
* Have a proven track record in delivering targets and reporting on them as part of, or through a team.
* Have experience managing a team including rosters.
* Have excellent leadership and influencing skills- leading by example with the team.
* Be organised with a strong attention to detail & time management.
* Strong communication skills in order to encourage a high-performing team.
* Ability to proficiently delegate tasks, and monitor these tasks daily.
* Experience with store merchandising.
* Microsoft office suite proficient.
* Ability to be adaptable and flexible to changing business needs.
* A positive, can-do attitude.
* A passion for fashion and jewellery.
Why work with us?
Our generous benefits package includes:
* A highly competitive salary
* 40% employee discount
* 25% BT/ Arnotts discount
* Parties, rewards and incentives and gifts throughout the year
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