This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager – MM/Enterprise in Ireland.
This role sits at the center of a fast‑growing global Customer Experience organization, focused on helping enterprise and mid‑market clients maximize value from a complex, high‑impact HR and global employment platform. You will act as a strategic advisor to senior stakeholders, guiding customers through onboarding, adoption, expansion, and long‑term success. The position combines consultative relationship management with commercial ownership, including retention and growth of key accounts. You will collaborate closely with Product, Sales, Engineering, and Operations to solve sophisticated customer challenges and shape product direction. Operating in a fully remote, async‑first environment, you’ll work with distributed teams across multiple regions. This is a high‑visibility role where your ability to influence, educate, and drive outcomes directly impacts customer success and revenue growth.
Accountabilities
You will own the end‑to‑end success of mid‑market and enterprise customers, acting as their strategic partner to ensure they achieve measurable business outcomes while expanding their use of the platform.
Develop and maintain strong executive‑level relationships across complex customer organizations, serving as a trusted advisor on strategy, adoption, and growth
Build tailored success plans with clear milestones, KPIs, and measurable value realization aligned to customer objectives
Identify expansion opportunities including upsell, cross‑sell, and additional services, contributing directly to revenue growth and net retention
Lead onboarding, adoption, and value acceleration initiatives to ensure customers quickly realize product impact
Collaborate cross‑functionally with Product, Sales, Engineering, Support, and Legal to resolve issues and improve customer experience
Translate customer insights into internal feedback loops to influence roadmap and product improvements
Manage complex stakeholder environments across technical and business teams in global enterprise accounts
Act as a subject matter expert on platform capabilities, market trends, and best practices in global employment solutions
Requirements
This role requires a strong blend of enterprise customer success expertise, commercial acumen, and technical understanding of SaaS platforms in complex environments.
6+ years of experience in Customer Success, Account Management, or similar roles within SaaS, preferably with enterprise or mid‑market clients
Proven experience managing large, complex accounts with multiple stakeholders and driving retention and expansion outcomes
Strong ability to build relationships with senior executives and influence decision‑making at all levels
Solid understanding of SaaS platforms, HR tech, global employment, or related enterprise software ecosystems
Demonstrated success in identifying commercial opportunities and driving upsell/cross‑sell revenue
Excellent communication, presentation, and negotiation skills in English
Strong analytical mindset with the ability to interpret data and translate it into actionable customer strategies
Experience working in global, distributed, or remote‑first organizations is a strong plus
Ability to thrive in a fast‑paced, asynchronous environment with high autonomy and ownership
Benefits
Fully remote role with flexibility to work from anywhere within the eligible region
Competitive base salary with performance‑based variable compensation (OTE structure)
Equity package enabling participation in company growth
Flexible working hours and async‑first culture supporting work‑life balance
Generous paid time off and global parental leave policies
Health, dental, and wellbeing benefits depending on location
Learning and development budget for professional growth
Home office and equipment support
Strong culture of autonomy, trust, and ownership
Opportunity to work with global enterprise clients and shape high‑impact customer outcomes
#J-18808-Ljbffr