We are a thriving e-commerce and retail business operating across multiple channels, driven by innovation and a commitment to excellence.
To support our growing operations, we are seeking a versatile and experienced Senior Administrator who will work across several departments, offering critical administrative support and ensuring smooth day-to-day operations.
Key Responsibilities
Administrative Support Across Departments
Provide efficient and organised administrative support to multiple teams, including finance, retail management, marketing, and customer service.
Maintain accurate records, files, and documentation to ensure seamless departmental coordination.
Assist with the preparation and tracking of budgets, schedules, and reports.
Retail Administration
Work closely with retail managers to manage budgets, rotas, and operational schedules.
Assist with planning and monitoring retail store requirements and performance.
Provide administrative support for retail operations, including documentation and communication with store teams.
Financial Administration
Process payroll and employee expense claims, ensuring compliance with policies and deadlines.
Handle invoicing, accounts reconciliation, and other finance-related administrative tasks.
Support budget preparation and financial reporting.
Customer Service Support
Handle customer queries and complaints professionally using Zendesk or similar platforms.
Coordinate with relevant teams to ensure customer issues are resolved promptly and efficiently.
Provide input into improving customer service processes.
E-commerce Platform Support (Shopify Experience Desirable)
Assist with product listings, stock updates, and promotional activities on Shopify.
Collaborate with marketing and operations to ensure the e-commerce platform is up-to-date and aligned with business goals.
Required Skills & Experience
Exceptional organisational and multitasking skills, with high attention to detail.
Ability to work collaboratively across teams and manage competing priorities effectively.
Strong communication skills, both written and verbal.
A proactive and problem-solving mindset with the ability to adapt to dynamic business needs.
Preferred Qualifications
Minimum 3-5 years in a senior administrative role within e-commerce, retail, or a similar fast-paced environment.
Proven track record in financial administration, including payroll and budget management.
Shopify experience is highly desirable but not essential.
Customer service experience, including managing queries via multi-channel platforms.
Familiarity with customer service platforms such as Zendesk.
Advanced Microsoft Office Suite skills, particularly Excel, Word, and Outlook.
Experience with payroll, expenses management, and invoicing systems.
What We Offer
Competitive salary and benefits package.
Be part of a collaborative and fast-growing e-commerce and retail business.
Opportunity to work across multiple departments and develop diverse skills.
A supportive work environment that values innovation and excellence.
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