LocationsGalway, Irelandtime typeFull timeposted onPosted Todayjob requisition idJR109179Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Location: For this role we are looking for the successful candidate to work on a hybrid basis from our office in Galway City, two to three days per week.We're seeking an Associate AI/ML Engineer to join our Conversational AI team and contribute to the development of our Virtual Agents platform. In this role, you'll work on innovative projects that push the boundaries of conversational experiences while helping deliver our vision towards Agentic AI. This is an excellent opportunity for someone early in their career to gain hands-on experience with cutting-edge AI technologies while working on problems of moderate scope under the guidance of experienced team members.What You Will Do:Contribute to the development and maintenance of our Virtual Agents engine, working on features and components of moderate complexitySupport proof-of-concept (POC) initiatives exploring new conversational AI capabilities and agentic AI approachesCollaborate with team members to solve technical problems within the conversational AI domainImplement and test AI/ML models for natural language understanding, dialogue management, and response generationParticipate in code reviews and technical discussions, working to build alignment around project tasksAnalyse data and system performance to identify issues and opportunities for improvementDocument technical work and communicate findings to team membersWork on smaller, well-defined projects that contribute to broader team goalsWhat We Are Looking ForUniversity degree in Computer Science, Engineering, Mathematics, or related technical field (or equivalent practical experience)Basic understanding of machine learning concepts and natural language processing fundamentalsProgramming proficiency in Python and familiarity with ML frameworks (e.g., TensorFlow, PyTorch, scikit-learn)Ability to work collaboratively within a team and follow established procedures and best practicesStrong communication skills with the ability to explain technical concepts to team membersProblem-solving mindset and eagerness to learn new technologiesCommitment to self-development and building technical proficiencyAwareness of or an Interest in Learning:Conversational AI platforms, chatbots, or virtual assistant technologiesLarge language models (LLMs) and prompt engineeringDialogue systems, intent classification, or entity recognitionCloud platforms (AWS, Azure, or GCP) and their AI/ML servicesAgentic AI concepts, autonomous agents, or multi-agent systemsEmerging AI trends such as retrieval-augmented generation (RAG) or AI orchestrationSoftware development practices including version control (Git), testing, and CI/CDHuman-computer interaction and user experience in conversational contextsOur Benefits:Flexible work schedules and work-from-home optionsDevelopment and career growth opportunitiesExcellent pension schemeBonus schemeHealth InsuranceIncome Protection & Life AssuranceFamily-friendly leave allowances, including paid maternity and paternity leave.If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.