Create the future of e-health with our team by taking on a key role in customer success
Your Key Responsibilities:
Responsible for post-sale interaction with customers to maximize engagement/retention and assist them in using our products and/or services by increasing market share.
* Serve as the primary contact, trusted advisor, advocate and responsible party for a group of Revenue Cycle Management (RCM) customers across multiple specialties by establishing and maintaining strong relationships with multiple levels of the customer organization including providers and C-Suite leadership.
* Ensure coordination of resources by identifying support services needed by customers from other areas of our company, including practice management, sales, information technology, accounting, administration, compliance, consulting services.
* Works closely with management in each of these areas to ensure delivery of services needed.
* Conduct regular customer meetings as defined by leadership to establish mutual goals and review accounts receivable targets and performance, payor issues and trends, the customer's business strategies, and physician revenue projections/expectations
Ensure that we and the customer have separately understood, tracked and monitored goals while maintaining customer satisfaction through the delivery of all contracted receivables management services.
Required Skills and Qualifications:
We are looking for individuals with excellent communication and interpersonal skills who can work effectively in a team environment. A background in healthcare or a related field is preferred.
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced environment
* Excellent written and verbal communication skills
* Strong relationship-building skills
* Bachelor's degree in a related field
Benefits:
We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
Others:
This is a full-time position with opportunities for career growth and development.