About us
DMC Foods is Ireland's fastest growing consumer foods business and largest chilled ready-meal manufacturer. We are specialists at innovating within the chilled category across manufacturing, retail, and service channels. DMC Foods is home to Fit Foods & Dublin Meat Company.
Scope of the Role
The Customer/Sales Account Executive will be responsible for managing day-to-day customer service and sales support functions, ensuring a high level of service to our customers while keeping the commercial engine of the business running efficiently. This role requires excellent organisational skills, attention to detail, and a proactive, collaborative attitude.
You'll be working closely with our Commercial Director and Customer Business Manager, playing a critical role in customer service, sales reporting, and internal coordination across the business.
Responsibilities
Customer Service & Sales Support
· Serve as the first point of contact for customer enquiries, orders, and service issues
· Maintain strong, professional relationships with customers through responsive communication
· Support the Commercial Director and Customer Business Manager in managing and setting up customer accounts
· Work with internal teams to resolve service issues quickly and effectively
Order & Data Management
· Accurately process and track customer orders, ensuring timely delivery
· Maintain and update master data, including customer information, product lists, and pricing
· Monitor service levels and delivery performance, logging and reporting issues
Reporting & Commercial Admin
· Prepare and maintain weekly/monthly sales reports and dashboards for internal and customer use
· Track trade spend, promotional activity, and support accurate customer billing
· Complete and submit new product line forms and assist with range review documents
· Help improve and maintain internal systems, processes, and shared documentation
· Keep customer folders, pricing files, and reports up to date and well organised
Sales Forecasting & Coordination
· Support forecasting and demand planning activities by compiling and analysing sales data
· Communicate forecast changes to supply chain and operations teams
· Identify risks, delays, or anomalies in forecasts and flag them early
Cross-Functional Collaboration
· Act as a key link between the commercial team and other departments (supply chain, finance, marketing, operations)
· Ensure all customer needs and changes are clearly communicated across the business
· Help manage project timelines and ensure customer deliverables stay on track
Sales Presentations & Market Support
· Assist with building customer-facing presentations and pitch materials
· Provide organisational support for new market launches and trade events
· Coordinate samples, data packs, and promotional support for customers
Experience and Knowledge:
· 2+ years in a customer service, sales support, or commercial admin role (FMCG/food industry is desirable)
· Highly organised, detail-oriented, and confident managing multiple priorities
· Strong Excel skills and comfortable handling data, reports, and presentations
· Excellent communication and interpersonal skills
· A proactive problem-solver with a positive, can-do attitude
· Someone who thrives in a busy, fast-paced, collaborative environment
· Passion for great service and getting things done right
Job Types: Full-time, Permanent
Pay: €35,000.00 per year
Benefits:
* On-site parking
Willingness to travel:
* 25% (required)
Work Location: In person