Role Overview
The Platform Supervision & Investigations Manager plays a pivotal role in overseeing and coordinating internal projects and external collaborations.
This position is responsible for managing people, planning projects, and reviewing legislation to ensure compliance with regulations.
Key responsibilities include project administration, data gathering, transparency report analysis, and supervisory practice development.
In addition, the successful candidate will contribute to query and complaint handling processes, identify skills and training requirements, and mentor team members.
Essential Criteria
* Relevant work experience (typically at least 3 years), including experience leading others
* Experience in the technology or regulatory sector
* Strong planning and organisational skills with the ability to prioritise effectively and manage a diverse workload.
* Well-developed interpersonal skills, with the ability to build relationships with a wide range of stakeholders, and to demonstrate negotiation and influencing skills
* Ability to work both independently and collaboratively within project teams.
* Excellent written communication skills across a variety of formats, including presentations, policy documents, correspondence, and reports.
* Understanding of technology firm practices in areas such as policy development and change, risk assessment and mitigation, content review, and monetisation business models.
* Future-focused, resilient, and able to approach challenges as learning opportunities.
* Commitment to respecting laws, rules, and due process as a framework for delivering positive social impact.
Desirable Criteria
* Experience with CRM tools and customer interaction processes.
* A recognised qualification/degree of at least Level 7 on the National Framework of Qualifications in a relevant discipline is desirable.
* Fluency in or working knowledge of the Irish language
Application Guidelines