Scope of Work & Deliverables
Deliverable: Successful launch of (X) technical partner integrations per quarter, meeting defined acceptance criteria.
Milestone: Integration project plans delivered within 10 business days of partner commitment. Acceptance Criteria: All integrations pass QA validation and meet performance benchmarks.
Cross-Functional Requirements Documentation
Deliverable: Comprehensive requirements documentation for each integration project, synthesizing inputs from Client Engineering, Operations, and Product Management teams.
Milestone: Requirements documents approved within 15 business days of project kickoff.
Acceptance Criteria: All stakeholder teams sign off on requirements accuracy.
Deliverable: Risk identification and mitigation plans for each project, updated weekly.
Milestone: Risk assessment delivered within 5 business days of project kickoff.
Acceptance Criteria: 90% of identified risks successfully mitigated before impacting project timeline.
Technical Partner On‑Boarding Coordination
Deliverable: Complete onboarding execution for new technical partners, including feature enablement and integration testing.
Milestone: Onboarding plans delivered 20 business days prior to partner launch.
Acceptance Criteria: Partner confirms successful integration and feature functionality.
Production Support & Integration Maintenance
Deliverable: Ongoing support for engineering features supporting partner integrations, including troubleshooting and escalation management.
Service Level: P1 issues acknowledged within 2 hours, resolved within 8 hours.
Acceptance Criteria: 95% SLA compliance maintained monthly.
Project Status Reporting
Deliverable: Weekly status reports and monthly executive summaries on project progress, risks, and outcomes.
Milestone: Reports delivered by EOD each Friday (weekly) and 1st business day of month (monthly).
Acceptance Criteria: Reports include progress against milestones, risk status, and next‑period outlook.
Job Requirements
Established company with 5+ years delivering engineering program management services.
Experience managing technical partner integrations for enterprise‑scale technology companies.
Proven methodology for cross‑functional project coordination.
Quality assurance processes and SLA compliance tracking.
Escalation procedures and management oversight structure.
Technical Background
10+ years’ experience in technical program management on complex, cross‑functional projects.
Background in software engineering development with understanding of coding principles and system architecture.
Experience with both internal and external partner integrations.
Program Management Expertise
Proven track record launching multiple concurrent technical implementations.
Strong requirements gathering and synthesis skills.
Risk identification and mitigation planning experience.
Stakeholder management across engineering, operations, and product teams.
Excellent written and verbal communication skills for technical and executive audiences.
Experience facilitating requirements sessions, design meetings, and status reviews.
Track record of building effective working relationships across organizational boundaries.
Education
B.A./B.S./M.S. in Engineering, Computer Science, or equivalent experience.
Seniority level
Mid‑Senior level
Employment type
Contract
Job function
Consumer Services, Retail Appliances, Electrical, and Electronic Equipment, and Software Development
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