As a sales support professional, you will be responsible for providing excellent customer service and ensuring smooth business operations. Key responsibilities include responding to customer inquiries, processing sales orders and payments, preparing quotations, and following up on leads.
Key Responsibilities:
* Provide accurate product information and advice to customers via phone, email, and in-person interactions.
* Process sales orders and payments efficiently, meeting deadlines and maintaining accuracy.
* Prepare quotations based on customer requirements, taking into account product features and pricing.
* Follow up on quotes and inquiries to convert leads into sales, utilizing effective communication skills.
* Upsell and cross-sell products to maximize revenue, identifying opportunities to increase sales.
* Maintain accurate records of sales transactions and customer interactions, ensuring data integrity.
* Provide after-sales support and resolve customer concerns effectively, demonstrating professionalism and empathy.
What's On Offer:
* A competitive salary based on experience.
* Bonus structure.
* Staff parking.
* Other benefits to be discussed at interview stage.