Director of Hotel Reservations
This is a senior, high-impact position at the heart of our commercial strategy perfect for someone who thrives in a fast-paced, multi-brand environment and wants to influence the performance of some of Ireland's most iconic hotels.
You will lead a talented multi-property team of Assistant Managers, and Agents, ensuring every enquiry converts into revenue and every guest experience reflects brand excellence. You will work closely with Revenue teams, General Managers, and brand partners to deliver measurable success across the group.
* Lead and inspire a large central reservations team (20+ colleagues) across multiple brands and locations.
* Drive conversion, efficiency, and revenue growth across hotels.
* Align inventory, pricing, and strategy in partnership with property Revenue Managers and brand systems.
* Standardise SOPs and deliver best-in-class accuracy, service, and system compliance.
* Champion automation, CRM integration, and AI innovation to future-proof our reservations function.
* Provide monthly commercial insight reports, driving data-led decisions.
* Collaborate with Sales, Marketing, and Operations to support group and transient business strategy.
About You
You were looking for someone who's as comfortable leading people as they are analysing numbers a strong communicator, coach, and commercial thinker who thrives on operational excellence.
* 5+ years leadership experience in hotel or cluster reservations (multi-property experience essential).
* A strong understanding of revenue management principles, channel optimisation, and segmentation.
* Confidence managing large teams (20+ staff) with a focus on conversion, service, and accountability.
* Experience with systems, Brand exposure a distinct advantage.
* Excellent analytical and reporting skills.
* Proven ability to streamline operations, implement SOPs, and deliver measurable results.
* A commercial mindset and the ability to influence senior stakeholders across brands.
Why Join Our Hospitality Group?
You will gain unparalleled exposure across international brands.
* Work with an ambitious commercial leadership team.
* Shape one of Ireland's most progressive hospitality operations.