Overview
Technical Account Manager, French speaking — Stripe
Join to apply for the Technical Account Manager, French speaking role at Stripe. Stripe is a financial infrastructure platform for businesses. Millions of companies use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
About Stripe: Stripe is a financial infrastructure platform for businesses. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
What you’ll do
* Provide a Gold Standard Experience to your assigned accounts’ key stakeholders
* Collaborate with the Operations team to provide current state, resources and knowledge to enable Gold Standard Experience across teams interacting with users via support channels, external documentation, or product/feature feedback
* Foster long-term user relationships to grow loyalty to Stripe and Stripe products
* Work cross-functionally to provide and implement operational solutions on topics including fraud/disputes, declines, product adoption and global expansion
* Coordinate with Customer Success and other user-facing teams to support Stripe users
* Lead user-facing meetings in person and via video
* Contribute to the design of ongoing support offerings
* Create user-facing content for long-term solutions
Who you are
Minimum requirements are necessary to be considered; preferred qualifications are a bonus.
Minimum Requirements
* Minimum 3 years of enterprise-level client-facing experience
* Fluency in French
* Strong product sense and motivation to solve difficult user-related problems
* Strong written and verbal communication skills in English and French
* Ability to lead complex integration conversations in a highly consultative and proactive manner
* Familiarity with APIs and the ability to explain API concepts to Stripe’s largest and most technical customers
* Familiarity with SQL and ability to build basic queries and modify more complex ones
* Strong technical troubleshooting skills and comfort interfacing with technical teams
* Professional, confident and collaborative personality; adept at engaging in business-level and technical conversations
Preferred Qualifications
* Operations-minded mindset with ability to identify and remove process friction while building scalable processes
* Experience with small to medium-scale project management
* Strong organizational skills and self-starter attitude
* Experience with tools like Postman, xCode, Python, Webhooks, ETL
* Ideal experience in the payments industry
In-office expectations
Office attendance varies by location and role. Some sites require 50% of the time in the local office or with users; examples include 80% in Bucharest and 100% in Mexico City or Bengaluru for certain roles. Hiring managers will discuss role-specific expectations.
Pay and benefits
The annual salary range for this role in the primary location is €72,000 - €108,000. This range may change if you are hired in another location. Benefits may include equity, bonus or commissions, retirement plans, health benefits, and wellness stipends; specifics vary by location and can be discussed during the interview process.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Software Development, Financial Services, and Technology, Information and Internet
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